SERVER/WAITER

My Happy Concept Group; San Juan; On-site; PHP 180,000 - 240,000; Full time

Job summary

My Happy Concept Group is seeking a friendly waiter/server to deliver excellent guest service, accurately taking orders and assisting kitchen and bar teams during service. You will help maintain a clean dining area and support smooth operations across shifts.

Responsibilities include greeting guests, presenting menus with recommendations, handling payments, and ensuring food safety standards are met to create a positive dining experience for all guests.

Qualifications

• Friendly, professional demeanor required.
• Ability to take and relay orders accurately.
• Knowledge of food safety and hygiene standards.

Responsibilities

• Greet guests and present menus with recommendations.
• Take accurate food and beverage orders and relay to kitchen/bar.
• Serve meals promptly and ensure correct presentation and order accuracy.
• Clear dishes and maintain clean tables during and after service.
• Process payments and issue receipts; handle various payment methods.
• Coordinate with kitchen/bar to ensure smooth order flow.
• Maintain dining area cleanliness and restrooms; assist in opening/closing duties.
• Provide a positive, welcoming dining experience and handle guest inquiries.

Skills

Guest service

Order taking

Food & beverage service

Cash handling

Job description

JOB DESCRIPTION FOR WAITER/SERVER

1. Guest Service & Order Taking

• Welcome and greet guests in a friendly, professional, and courteous manner.

• Present menus, explain menu items, and provide recommendations on food, beverages, and specials.

• Accurately take and relay food and beverage orders, including special requests, to the kitchen and bar. Assist guests promptly and professionally with inquiries, concerns, and feedback. Regularly check on guests to ensure satisfaction and address any issues during service.

2. Food & Beverage Service

• Serve food and beverages promptly according to company service standards and proper sequencing. Ensure accuracy, completeness, and proper presentation of all orders before serving.

• Clear used dishes, glassware, and utensils from tables efficiently during and after service.

3. Table Setup & Dining Area Maintenance

• Prepare tables before service, including setting up linens, cutlery, glassware, condiments, and menus.

• Maintain cleanliness and organization of dining areas, service stations, and restrooms.

• Assist in opening and closing duties, including cleaning, table resetting, and side station preparation. Ensure all service areas are fully stocked with necessary supplies such as napkins, utensils, and condiments.

4. Payment Handling & Order Accuracy

• Present bills to guests and ensure accuracy before processing payments. Handle cash, credit cards, and digital transactions in accordance with company procedures. Issue receipts and ensure proper turnover of payments to the cashier or system.

• Verify that all orders are complete and correctly delivered to guests.

5. Team Coordination & Operational Support

• Coordinate closely with kitchen, bar, and service teams to ensure smooth and timely order flow.

• Report shortages of supplies, damaged items, or equipment issues to supervisors.

• Assist team members during peak hours to maintain service efficiency.

6. Food Safety, Hygiene & Compliance

• Follow all food safety, hygiene, and sanitation standards at all times.

• Maintain personal grooming and proper uniform standards while on duty.

• Comply with company policies, service procedures, and operational guidelines.

7. Customer Experience

• Create a positive, welcoming, and enjoyable dining experience for all guests. Build customer goodwill through attentive, respectful, and proactive service.

• Contribute to maintaining the restaurant’s service reputation and guest satisfaction.

8. Other Duties

• Perform additional tasks assigned by Management to support restaurant operations.