Process Optimization Associate

JP Morgan Chase; Cebu City; On-site; PHP 469,000 - 781,000; Full time

Job summary

JP Morgan Chase seeks an Optimization Associate within Shared Services - Client Onboarding & Service to drive efficiency and strengthen controls from discovery through implementation. You will document current workflows, analyze information, and translate findings into practical recommendations.

The role includes creating process maps, presentations, and project documentation, with ownership and follow-through on deliverables.

Qualifications

• Experience in business operations, process improvement, business analysis, project delivery, data analysis, or a related area.
• Strong analytical and problem-solving skills, including root-cause thinking and practical recommendation development.
• Strong interpersonal skills and comfort engaging with peers, clients, and stakeholders.
• Ability to ask effective questions, follow up, and obtain the information needed to complete work.
• Ability to gather information, identify patterns or gaps, and communicate findings clearly.
• Strong organizational skills and attention to detail across multiple assignments and deadlines.
• Strong written and verbal communication skills.
• Ability to create structured, professional documents and presentations.
• Demonstrated ownership, reliability, and follow-through.
• Ability to work collaboratively while also completing assigned work independently.

Responsibilities

• Support optimization initiatives from discovery through implementation, including measurement of approved changes.
• Participate in and help facilitate process walkthroughs, interviews, and working sessions to understand current-state work.
• Build relationships with business partners to gather information, clarify gaps, and validate findings.
• Gather and analyze operational and process information to identify challenges, root causes, and improvement opportunities.
• Document current-state processes and develop process maps, data inventories, and requirements.
• Identify manual, inefficient, redundant, or unclear activities and help develop practical, sustainable solutions.
• Synthesize complex information into clear findings and recommendations for stakeholders and leaders.
• Develop professional presentations, project updates, and written materials that support decisions and next steps.
• Track actions, timelines, risks, decisions, and supporting documentation to maintain delivery discipline.
• Follow up with stakeholders to resolve open questions and confirm deliverables meet expectations.
• Lead smaller, lower-complexity initiatives with guidance as experience develops.

Skills

Business operations

Process improvement

Business analysis

Project delivery

Data analysis

Analytical thinking

Interpersonal skills

Communication skills

Questioning effectively

Organizational skills

Written communication

Documentation skills

Ownership

Independent work

Collaboration

Education

Bachelor’s degree or equivalent professional experience

Job description

JP Morgan Chase seeks an Optimization Associate within Shared Services - Client Onboarding & Service to drive efficiency and strengthen controls from discovery through implementation. You will document current workflows, analyze information, and translate findings into practical recommendations.

The role includes creating process maps, presentations, and project documentation, with ownership and follow-through on deliverables.