VP, Executive Admin & Enablement - Global Ops Lead

JP Morgan Chase; Manila; Hybrid; PHP 5,714,000 - 8,254,000; Full time

Job summary

JP Morgan Chase is seeking a Vice President in the CIB CAO - Administrative Enablement to drive executive services across Asia Pacific and Europe, Middle East, and Africa. You will lead administrative teams, build scalable processes, and partner with senior stakeholders to ensure high-quality service delivery.

You will develop talent, oversee performance metrics, and steer initiatives that reduce bureaucracy while strengthening controls and risk management in a highly regulated, global financial

Qualifications

• 8+ years of experience in administrative operations, human resources, people management, or supporting employee lifecycle processes
• 3+ years of people management experience at a senior leadership level (Vice President or equivalent) within a global organization
• Experience leading operational change and implementing process improvements
• Experience defining and using performance metrics to manage service delivery and outcomes
• Strong written and verbal communication skills, including executive-ready updates and summaries
• Proven ability to build effective working relationships across teams and senior stakeholders
• Demonstrated problem-solving, root-cause analysis, and structured decision-making
• Experience in a client-facing, service delivery, or customer support environment
• Ability to operate in a highly controlled environment with risk management and policy adherence

Responsibilities

• Lead day-to-day operations for an administrative support team, ensuring coverage and alignment to business priorities across regions
• Build and improve administrative enablement processes and operating routines to support efficient, consistent service delivery
• Define and track performance metrics to monitor service quality, capacity, and operational outcomes
• Manage performance processes, including goal setting, coaching, feedback, and compensation planning support
• Hire, onboard, train, and retain administrative talent; build succession plans and develop future leaders
• Coach and mentor team members and people managers to strengthen capability, engagement, and continuous improvement
• Partner with business leaders and key stakeholders to anticipate change, prioritize needs, and deliver scalable support solutions
• Ensure compliance with policies and procedures through training, governance routines, and ongoing oversight
• Strengthen the control environment by identifying risks, escalating issues, and driving remediation actions
• Lead and contribute to projects that improve productivity, reduce bureaucracy, and optimize business processes

Job description

JP Morgan Chase is seeking a Vice President in the CIB CAO - Administrative Enablement to drive executive services across Asia Pacific and Europe, Middle East, and Africa. You will lead administrative teams, build scalable processes, and partner with senior stakeholders to ensure high-quality service delivery.

You will develop talent, oversee performance metrics, and steer initiatives that reduce bureaucracy while strengthening controls and risk management in a highly regulated, global financial