JP Morgan Chase – Vice President – Payment Lifecycle Manager J.P. Morgan

The Corporate Institute; Hinoba-an; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

The Corporate Institute is seeking a Payment Lifecycle Manager III to lead our Payments Operations team in delivering efficient, compliant payment processing worldwide. You will drive automation, guide strategic initiatives, and mentor a diverse group to enhance customer experience and operational performance.

You will shape risk-aware processes, collaborate with senior leadership and clients, and apply your deep knowledge of payment lifecycles, cybersecurity, and anti-fraud strategies to

Qualifications

• 7+ years leading high-performing payments teams.
• Advanced knowledge of global payment processing operations and regulatory requirements.
• Proven ability to plan and execute automation initiatives.
• Strong data analysis skills with ability to inform decisions for senior stakeholders.
• Excellent interpersonal skills for cross-functional collaboration and coaching.
• Knowledge of cybersecurity controls and anti-fraud strategies.

Responsibilities

• Lead teams responsible for end-to-end payments lifecycle operations.
• Drive automation and AI initiatives to enhance efficiency and compliance.
• Contribute to initiatives focusing on client experience, cybersecurity, and fraud prevention.
• Present business updates to senior leadership and external clients.
• Identify issues quickly and collaborate with stakeholders to mitigate risk.
• Foster an inclusive culture and mentor talent for high-quality service delivery.

Skills

Operations leadership

Payments processing

Automation technologies

Data analysis

Stakeholder management

Cybersecurity controls

Anti-fraud strategies

Tools

AI tooling

Automation platforms

Payments systems

Job description

About the role:

Unlock your potential by joining our Payments Operations team, where you will play a pivotal role in transforming payment processing operations. This is your opportunity to drive innovation, enhance operational efficiency, and contribute to a dynamic and inclusive team culture. Be at the heart of our mission to deliver exceptional payment solutions and make a meaningful impact on the future of digital payments. As a Payment Lifecycle Manager III within Payments Operations, you will be a key player in the firm’s payment processing operations, leveraging your deep knowledge of payment lifecycle principles and practices. You will be responsible for managing a diverse team, driving automation initiatives, and developing new technologies to streamline processes.

Total Experience:

7-12 years

Job responsibilities:

• Lead teams responsible for end-to-end operational processes within the payments lifecycle, overseeing daily operations, setting objectives, managing escalations, and ensuring quality, risk, control, and compliance standards are upheld.
• Utilize deep knowledge of products and payments to interpret customer needs, identify trends, and implement innovative solutions that enhance payment operations processes, leveraging AI and automation for efficiency and compliance.
• Lead or contribute to initiatives that enhance payment processing operations, focusing on client experience, process optimization, cybersecurity, and anti-fraud strategies, while providing domain and technical expertise.
• Drive execution of operational strategy and present business updates to critical stakeholders, including senior leadership and external clients, ensuring compliance with operational guidelines and policies.
• Demonstrate accountability by quickly identifying and articulating issues, collaborating with stakeholders to assess risk and manage activities affecting the production environment, and prioritizing resolution.
• Foster an inclusive culture by enhancing employee engagement, attracting and developing talent, and applying advanced coaching and mentoring skills to promote professional growth and high-quality service delivery.

Required qualifications, capabilities, and skills:

• Demonstrated ability in operations leadership or management within payments, with at least seven years of experience leading high-performing teams to achieve business priorities and objectives.
• Advanced knowledge of global payment processing operations, market products, systems architecture, and industry regulations to support operational efficiency, change management, and transformation.
• Proficiency in strategic planning and execution, including implementing automation technologies to optimize payments processing across global and cross-functional departments.
• Skilled in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders, while applying a commercial and growth mindset in fast-paced environments.
• Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives.
• Understanding of cybersecurity controls and anti-fraud strategies to identify and prevent potential threats, ensuring the protection of information and systems, with a proven track record in enhancing customer experience.

Preferred qualifications, capabilities, and skills:

• Knowledge of ISO or Swift message processing or management.