Global Fulfillment & Onboarding Operations Lead

JP Morgan Chase; Metro Manila; On-site; PHP 3,500,000 - 6,000,000; Full time

Job summary

JP Morgan Chase seeks a Fulfillment operations lead to guide a global team responsible for client onboarding, access provisioning, product setup, and ongoing maintenance across digital platforms. You will balance service, risk, quality, and productivity while driving automation and workflow improvements to enhance client outcomes.

You will develop leaders, report transparently, and maintain a strong control environment, partnering with product, technology, and transformation teams to deliver

Qualifications

• 10 years of experience leading operational fulfillment, onboarding, access provisioning, or service delivery in a high-volume environment.
• At least 5 years of experience managing people leaders and multi-site teams with measurable performance accountability.
• Ability to manage competing priorities across service, risk, quality, and productivity.
• Experience using operational metrics to diagnose performance issues and drive improvements (e.g., cycle time, quality, rework).
• Experience designing standard operating procedures and control-focused process changes.
• Ability to identify operational risks and mitigations within established policies and procedures.
• Strong stakeholder management skills, including partnering with product and technology teams to resolve issues and improve processes.
• Effective written and verbal communication skills, including ability to provide clear updates to senior stakeholders.

Responsibilities

• Lead day-to-day fulfillment operations across multiple products and servicing platforms to deliver consistent, high-quality outcomes.
• Manage and develop people leaders and teams across multiple locations to ensure standard work and operating discipline.
• Monitor cycle times, quality, productivity, and client experience measures; identify trends and implement corrective actions.
• Reduce rejects, rework, hand-offs, and manual effort by simplifying workflows and eliminating root causes.
• Implement process improvements that strengthen controls while improving execution efficiency and client experience.
• Ensure service levels, operational commitments, and documented operating standards are consistently achieved.
• Identify, prioritize, and deliver automation and workflow opportunities in partnership with technology and transformation teams.
• Support adoption of workflow tools, automation solutions, AI-assisted capabilities, and reporting enhancements where approved and appropriate.
• Maintain a strong control environment by adhering to policies, procedures, and operational standards; elevate issues as needed.
• Support audits, reviews, and control-related activities by preparing documentation, evidence, and remediation plans as required.

Skills

Leadership

Stakeholder management

Communication

Process improvement

Automation

Tools

Workflow tools

AI tooling

Reporting software

Job description

JP Morgan Chase seeks a Fulfillment operations lead to guide a global team responsible for client onboarding, access provisioning, product setup, and ongoing maintenance across digital platforms. You will balance service, risk, quality, and productivity while driving automation and workflow improvements to enhance client outcomes.

You will develop leaders, report transparently, and maintain a strong control environment, partnering with product, technology, and transformation teams to deliver