Enrollment & Member Support Specialist

Accenture in the Philippines; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Accenture in the Philippines is hiring a Customer Service New Associate to support enrollment-related inquiries. This on-site role is based at Quezon Cyberpark Tower 3 in Quezon City and follows a night-shift schedule.

You will review enrollment requests, verify member information, assess eligibility, update case notes, and escalate complex issues as needed. Training is provided and no prior experience is required to join a collaborative BPO team focused on accuracy and service excellence.

Qualifications

• Standard voice profile required.
• No prior experience required.

Responsibilities

• Review and process enrollment requests with accuracy and timeliness.
• Verify member demographic information to prevent NPD issues.
• Assess plan eligibility and SEP/Election Period requirements.
• Update notes based on calls and outcomes accurately.
• Log activities in Verint and DPL per process guidelines.
• Attend team huddles and escalate complex issues when needed.

Skills

Standard Voice Profile

Job description

Accenture in the Philippines is hiring a Customer Service New Associate to support enrollment-related inquiries. This on-site role is based at Quezon Cyberpark Tower 3 in Quezon City and follows a night-shift schedule.

You will review enrollment requests, verify member information, assess eligibility, update case notes, and escalate complex issues as needed. Training is provided and no prior experience is required to join a collaborative BPO team focused on accuracy and service excellence.