VOIP Onboarding Specialist

RingCentral; Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Comprehensive HMO package (medical and

Comprehensive HMO package (medical and

Job summary

RingCentral is a global leader in agentic voice AI-powered business communications, delivering an integrated platform for business phone, messaging, and collaboration. We are seeking a Technical Onboarding Advisor to assist newly signed-up customers with basic account and phone system setup, adhering to policy and process requirements.

You will guide customers through Express Set Up, configure basic user settings, educate on VOIP readiness, and coordinate appointments, while documenting calls in

Qualifications

• 2–3 years of Technical Support experience.
• Experience with chat and handling multiple windows.
• Basic knowledge on VOIP, networking, routers and modems.
• Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus.

Responsibilities

• Receives transferred calls of newly signed up customers from Sales.
• Sets expectations that the transaction is not a User Training but a basic account set up only.
• Walks the customer through the Express Set Up, and probes for other basic account set up needs.
• Configures basic user set up, such as Call Forwarding, Notifications, Greetings, etc.
• Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.
• Provisions and sets up RC-supported desk phones.
• Introduces new applications such as Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.
• Moves customers to scheduled Implementation Appointments and updates the Implementation Status.
• Walks customers through the Community Website and assists them with the sign up process.
• Updates the Implementation Status, and documents the call in SFDC.
• Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.

Skills

Excellent English communication

Customer service orientation

Teamwork in fast-paced environment

Night shift availability

Education

College level

Tools

VOIP platforms

Networking equipment

Job description

RingCentral is a global leader in agentic voice AI-powered business communications, delivering an integrated platform for business phone, messaging, and collaboration. We are seeking a Technical Onboarding Advisor to assist newly signed-up customers with basic account and phone system setup, adhering to policy and process requirements.

You will guide customers through Express Set Up, configure basic user settings, educate on VOIP readiness, and coordinate appointments, while documenting calls in