Business Process Associate

ADEC Innovations; Baguio; On-site; PHP 201,000 - 268,000; Full time

Job summary

ADEC Innovations in Baguio City is seeking a Business Process Associate to perform data entry tasks in line with client quality standards. Under direct supervision of the Line Leader, you will handle documentations for Title and Escrow and ensure timely, accurate delivery of files.

Fresh graduates are welcome. At least 1 year in BPO is an advantage; must be willing to work shifting schedules, including holidays and weekends, and onsite at Upper Session Road.

Qualifications

• Completed SHS or 2 years of college education.
• Fresh graduates are welcome to apply.
• At least 1 year of BPO experience is an advantage.
• Willing to work on shifting schedules, including holidays and weekends.
• Work onsite at Upper Session Road, Baguio City.

Responsibilities

• Process documentations for Title and Escrow and/or uses it as references for deliverables as instructed in the operating procedures and work instructions and ensures accurate completion and on time delivery of files to satisfy agreed Key Result Areas (KRAs) with the clients.
• Raises queries for any unclear instructions and informs immediate superior and/or global/onshore partners (if applicable) of any discrepancies and problems encountered while doing the assigned task to make certain that all deliverables are completed accurately and properly.
• Reports all issues encountered with client-supplied applications and machine/network breakdown to immediate superior on a timely manner for a seamless production.
• Attends and completes training, project orientations, job-related and/or other company-initiated training/s when applicable and necessary to fulfill satisfactory needs of the department and clients adhering to the specific terms and conditions indicated in the signed contract/training agreement.
• Ensures compliance to company rules and regulations.

Skills

Data entry

Education

SHS or 2-year college

Job description

Under the direct supervision of the Line Leader, the Business Process Associate (BPA) is responsible for accomplishing data entry tasks in accordance with the client's quality requirements and specifications.

Duties and Responsibilities:

• Processes documentations for Title and Escrow and/or uses it as references for deliverables as instructed in the operating procedures and work instructions and ensures accurate completion and on time delivery of files to satisfy agreed Key Result Areas (KRAs) with the clients.
• Raises queries for any unclear instructions and informs immediate superior and/or global/onshore partners (if applicable) of any discrepancies and problems encountered while doing the assigned task to make certain that all deliverables are completed accurately and properly.
• Reports all issues encountered with client-supplied applications and machine/network breakdown to immediate superior on a timely manner for a seamless production.
• Attends and completes training, project orientations, job-related and/or other company-initiated training/s when applicable and necessary to fulfill satisfactory needs of the department and clients adhering to the specific terms and conditions indicated in the signed contract/training agreement.
• Ensures compliance to company rules and regulations.

Job Requirements:

• Completed Senior High School (SHS) or at least 2 years of college education.
• Fresh graduates are welcome to apply.
• At least 1-year relevant experience in BPO industry is an advantage.
• Willing to work on shifting schedules, including holidays and weekends.
• Work onsite at Upper Session Road, Baguio City.

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