End-to-End Provider Services Supervisor (Hybrid)

Maxicare Healthcare Corporation; Philippines; Hybrid; PHP 279,000 - 446,400; Full time

Job summary

A leading healthcare services provider in the Philippines seeks a PROVIDER SERVICES SUPERVISOR to oversee the Inpatient Team. The role requires excellent communication and customer service skills to manage provider relations and address member concerns effectively. Candidates should possess a bachelor's degree in healthcare or equivalent experience. The position emphasizes adaptability and problem-solving abilities to ensure high-quality service delivery and requires proficiency in CRM and Google applications. This is a hybrid role with significant responsibilities in improving service efficiency.

Qualifications

• Bachelor's degree in healthcare preferred or 3 years college education with 2 years customer service experience.
• Strong verbal and written communication skills.
• Proficient in data entry with attention to detail.

Responsibilities

• Review and process Letters of Authorization following established procedures.
• Analyze escalations regarding eligibility and coverage concerns.
• Offer solutions for complaints and endorse them to internal departments.
• Steer members to Maxicare Primary Care Networks and explain benefits.
• Prepare and submit reports ensuring data accuracy.
• Handle various tasks during manpower shortages.

Skills

Strong Communication Skills

Customer Service Oriented

Problem-Solving Abilities

Organizational Skills and Technical Proficiency

Adaptability

Confidentiality and Ethics

Education

Bachelor's degree in a Healthcare or Medical-related field

3 years of college education with 2 years experience

Tools

CRM systems (like Salesforce)

Telephony systems (like Genesys)

Google Applications (Gmail, GSheets, GSlides)

Job description

A leading healthcare services provider in the Philippines seeks a PROVIDER SERVICES SUPERVISOR to oversee the Inpatient Team. The role requires excellent communication and customer service skills to manage provider relations and address member concerns effectively. Candidates should possess a bachelor's degree in healthcare or equivalent experience. The position emphasizes adaptability and problem-solving abilities to ensure high-quality service delivery and requires proficiency in CRM and Google applications. This is a hybrid role with significant responsibilities in improving service efficiency.