Inbound Voice Service Leader

Uc Bcf; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer service provider in the Philippines is seeking candidates for a role focused on delivering exceptional service. Applicants should have strong people skills and a customer-focused mindset, demonstrating reliability and proficiency with Windows applications. This position involves both independent and team-oriented tasks, and a commitment to continuous improvement through training and development.

Qualifications

• Strong people skills and a proven record of dependability.
• Punctual and reliable attendance.
• Good oral and written communication skills for fluent interactions.
• Willingness to learn administrative PC systems and retirement products.

Responsibilities

• Demonstrate strong people skills and punctual attendance.
• Organize and prioritize tasks effectively.
• Maintain accurate records in customer-related information systems.
• Participate in coaching and development for improved service quality.

Skills

Strong people skills

Good oral and written communication

Organizational skills

Proficiency with Windows-based applications

Job description

A leading customer service provider in the Philippines is seeking candidates for a role focused on delivering exceptional service. Applicants should have strong people skills and a customer-focused mindset, demonstrating reliability and proficiency with Windows applications. This position involves both independent and team-oriented tasks, and a commitment to continuous improvement through training and development.