Call Center Representative | Virtual Process|Voice & Non-Voice Up to 25k Offer!

VALEROS VELASCO BUSINESS SOLUTIONS INC.; Mabalacat; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Comprehensive training program

Career progression opportunities

Employee wellness initiatives

Job summary

VALEROS VELASCO BUSINESS SOLUTIONS INC. in Clark Freeport Zone, Pampanga, is seeking a Call Centre Representative for a full-time role handling both voice and non-voice duties in a virtual processing environment.

You will assist customers, provide product information, and document interactions while meeting service targets and quality standards. Training and career progression opportunities are available.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service orientation with a genuine desire to help and assist customers.
• Proficiency in computer systems and Microsoft Office applications.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Problem-solving skills with the capacity to think critically and make sound decisions.
• Patience and emotional resilience when handling difficult customer situations.
• Flexibility to work shifts, including potential evening or weekend hours if required.
• Attention to detail and accuracy in data entry and record-keeping.
• Previous call centre or customer service experience is advantageous but not essential for the right candidate.
• Comfortable working in a virtual environment with remote communication tools.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Process customer requests and transactions accurately using company systems and databases.
• Provide product and service information to customers clearly.
• Document all customer interactions and maintain detailed records in the systems.
• Resolve customer complaints and escalate complex issues to senior staff when necessary.
• Perform non-voice tasks such as email support, chat support, and data entry as assigned.
• Meet and exceed call centre targets including call volume and customer satisfaction metrics.
• Comply with company policies, procedures and quality standards in all interactions.
• Participate in training programmes and ongoing development to enhance skills.
• Contribute to a positive team environment and support colleagues.

Skills

Communication skills

Multitasking

Problem solving

Emotional resilience

Education

High school diploma

Tools

Microsoft Office

Job description

About the role

We are seeking a dedicated Call Centre Representative to join the dynamic team at VALEROS VELASCO BUSINESS SOLUTIONS INC. This is a full-time position based in Clark Freeport Zone, Pampanga, offering an exciting opportunity to work in a virtual process environment with both voice and non-voice responsibilities. As a Call Centre Representative, you will be the frontline of our customer service operations, handling customer inquiries, resolving issues, and delivering exceptional service experiences. This role is fundamental to maintaining our company's reputation for excellence and ensuring customer satisfaction across all interactions.

Key responsibilities

1. Handle inbound and outbound customer calls with professionalism and courtesy, addressing inquiries and concerns promptly
2. Process customer requests and transactions accurately using company systems and databases
3. Provide product and service information to customers in a clear and concise manner
4. Document all customer interactions and maintain detailed records in the appropriate systems
5. Resolve customer complaints and elevate complex issues to senior staff when necessary
6. Perform non-voice tasks such as email support, chat support, and data entry as assigned
7. Meet and exceed call centre performance targets including call volume, average handle time, and customer satisfaction metrics
8. Comply with company policies, procedures, and quality standards in all customer interactions
9. Participate in training programmes and ongoing professional development to enhance skills and product knowledge
10. Contribute to a positive team environment and support colleagues in achieving team objectives

What we're looking for

1. High school diploma or equivalent qualification
2. Strong verbal and written communication skills with the ability to articulate clearly and professionally
3. Excellent customer service orientation with a genuine desire to help and assist customers
4. Proficiency in computer systems and Microsoft Office applications
5. Ability to multitask and manage multiple customer interactions simultaneously
6. Problem-solving skills with the capacity to think critically and make sound decisions
7. Patience and emotional resilience when handling difficult customer situations
8. Flexibility to work shifts, including potential evening or weekend hours if required
9. Attention to detail and accuracy in data entry and record-keeping
10. Previous call centre or customer service experience is advantageous but not essential for the right candidate
11. Comfortable working in a virtual environment with remote communication tools

What we offer

1. Competitive salary package up to 25,000 PHP depending on qualifications and experience
2. Full-time permanent employment with job security and stability
3. Comprehensive training programme to equip you with the skills and knowledge required for success
4. Opportunities for career progression and advancement within the organisation
5. Supportive team environment with experienced mentors and supervisors
6. Employee wellness initiatives and work-life balance support
7. Access to professional development and continuous learning opportunities
8. Employee benefits package including health and social security coverage as per statutory requirements

About us

VALEROS VELASCO BUSINESS SOLUTIONS INC. is a leading provider of call centre and customer service solutions, committed to delivering outstanding service excellence to our clients and their customers. Based in Clark Freeport Zone, Pampanga, we specialise in voice and non-voice virtual process solutions that help businesses strengthen their customer relationships. Our company culture is built on professionalism, integrity, and a passion for customer satisfaction. We invest in our team members, providing them with the tools, training, and support they need to succeed and grow within our organisation. We pride ourselves on creating a workplace where every individual is valued and has the opportunity to make a meaningful contribution to our collective success.