Voice Customer Support Specialist

GDV BUSINESS SERVICES CO.; Mexico; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive remuneration packages

Career development opportunities

Ongoing training and skills programs

Recognition programs

Job summary

GDV BUSINESS SERVICES CO. is seeking a Voice Customer Service Associate in Mexico Pampanga for a full-time role. You will be the frontline representative handling inbound and outbound calls, delivering exceptional customer support while maintaining professionalism and customer satisfaction.

The position requires strong English communication, a customer-focused mindset, and the ability to work in a fast-paced team environment with adherence to policies and continuous skill improvement.

Qualifications

• Excellent verbal communication in English.
• Strong listening and comprehension to understand customer needs.
• Customer-focused mindset with a genuine desire to help and resolve issues.
• Ability to multitask and manage multiple calls while maintaining quality.
• Patient and empathetic approach to challenging customers.
• Proficiency with computer systems and willingness to learn new software.
• Reliable attendance in a shift-based environment.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Process customer requests, complaints, and transactions accurately.
• Provide product and service information with strong knowledge of offerings.
• Document all interactions in the call management system.
• Follow call centre protocols and quality standards.
• Collaborate with team to meet targets.
• Escalate complex issues to senior staff when needed.
• Maintain positive attitude and professionalism.
• Adhere to company policies and compliance.
• Seek opportunities to improve call handling and service delivery.

Skills

Verbal communication

Listening

Customer-focused

Multitasking

Empathy

Computer literacy

Attendance & reliability

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

None

Job description

GDV BUSINESS SERVICES CO. is seeking a Voice Customer Service Associate in Mexico Pampanga for a full-time role. You will be the frontline representative handling inbound and outbound calls, delivering exceptional customer support while maintaining professionalism and customer satisfaction.

The position requires strong English communication, a customer-focused mindset, and the ability to work in a fast-paced team environment with adherence to policies and continuous skill improvement.