Customer Support Pro - Inbound & Outbound Calls

GDV BUSINESS SERVICES CO.; San Juan; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Job summary

GDV Business Services Co. in San Juan City, Metro Manila, is seeking Call Center Agents to join our busy team. This full-time role is ideal for fresh graduates or career shifters looking to start a rewarding customer service career.

You will handle calls, provide product information, and help customers with solutions, upholding our standard of excellence. The successful candidate will have strong English communication, good listening skills, and a customer-focused attitude.

Qualifications

• High school diploma or equivalent, fresh graduates welcome.
• Strong English communication skills, both verbal and written.
• Good listening and comprehension abilities.
• Customer-focused mindset with a genuine desire to help others.
• Punctual, reliable, and able to work in a team.

Responsibilities

• Handle inbound customer calls and inquiries in a professional manner.
• Provide accurate information about products and services.
• Resolve issues promptly while maintaining a positive tone.
• Document interactions accurately in the system and follow protocols.
• Meet or exceed call handling targets and quality standards.
• Escalate complex issues to supervisors when needed.
• Support team goals and assist colleagues in delivering service.

Skills

Verbal communication

Written communication

Active listening

Teamwork

Customer service

Punctuality

Computer literacy

Adaptability

Education

High school diploma

Job description

GDV Business Services Co. in San Juan City, Metro Manila, is seeking Call Center Agents to join our busy team. This full-time role is ideal for fresh graduates or career shifters looking to start a rewarding customer service career.

You will handle calls, provide product information, and help customers with solutions, upholding our standard of excellence. The successful candidate will have strong English communication, good listening skills, and a customer-focused attitude.