Voice CSR - ₱25K, Paid Training, Growth Path

Concentrix Philippines; Santa Rosa; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Paid training

SSS, PhilHealth, Pag-IBIG

Job summary

Concentrix Philippines is seeking a Customer Service Representative (Voice). The role involves handling customer calls, resolving concerns, and ensuring a positive experience. Candidates should speak clear, confident English and have basic computer skills, with readiness to learn new tools.

Applicants should be SHS graduates or higher and open to shift schedules (including mid or night shifts). Training is provided and health benefits are included.

Qualifications

• Clear, confident spoken English with good listening skills.
• Senior High School graduate or higher.
• Basic computer literacy and willingness to learn new systems.
• Openness to shift schedules (e.g., mid/night).

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve concerns and update customer records accurately.
• Meet quality, call handling, and customer satisfaction targets.
• Escalate complex issues to the appropriate team.

Skills

Fluent English

Active listening

Computer basics

Willingness to learn

Education

Senior High School or higher

Job description

Concentrix Philippines is seeking a Customer Service Representative (Voice). The role involves handling customer calls, resolving concerns, and ensuring a positive experience. Candidates should speak clear, confident English and have basic computer skills, with readiness to learn new tools.

Applicants should be SHS graduates or higher and open to shift schedules (including mid or night shifts). Training is provided and health benefits are included.