Telco CSR: Support & Upsell Specialist (Paid Training)

Concentrix Philippines; Muntinlupa; On-site; PHP 212,000 - 324,000; Full time

Benefits offered by this job

HMO

Incentives

Allowance

Paid training

Job summary

Concentrix Philippines is hiring a Customer Service Representative to handle calls, chats, and emails for telco services. You will resolve account issues, provide clear information, and actively upsell mobile plans, broadband, TV, and value-added services.

The role offers a paid training program, a shifting schedule, and opportunities to earn incentives with HMO benefits. Start date every Monday in a fast-paced, supportive environment.

Qualifications

• Open to any educational attainment.
• No experience needed.
• Strong communication skills (verbal and written).
• Ability to work in shifting schedules and fast-paced environments.
• Virtual Hiring Process.
• Paid Training.
• Earn up to ₱19,000- 29,000 per month with allowance + incentives and HMO.
• Start Date every Monday!!

Responsibilities

• Handle inbound and/or outbound calls, chat, or email inquiries related to telco products, billing, service activation, upgrades, and technical concerns.
• Provide accurate, clear, and timely information to customers.
• Resolve issues such as service interruptions, device setup, SIM activation, roaming concerns, and general account assistance.
• Ensure excellent customer experience by maintaining professionalism, empathy, and efficiency.
• Sales & Upselling.

Skills

Strong communication skills

Job description

Concentrix Philippines is hiring a Customer Service Representative to handle calls, chats, and emails for telco services. You will resolve account issues, provide clear information, and actively upsell mobile plans, broadband, TV, and value-added services.

The role offers a paid training program, a shifting schedule, and opportunities to earn incentives with HMO benefits. Start date every Monday in a fast-paced, supportive environment.