Voice AI And CRM Automation Developer

SMA Support Services; Philippines; On-site; PHP 508,000 - 608,000; Full time

Benefits offered by this job

Work-from-home setup

HMO

13th-month pay

Paid Leaves

Memorial Plan

Performance incentives

Job summary

SMA Support Services, a dynamic BPO connecting talent with U.S. clients in construction and roofing, seeks a Voice AI automation specialist. You will design and maintain Voice AI workflows within GoHighLevel and external platforms, building AI agents for qualification, booking, and support.

You’ll configure integrations and monitor metrics to drive continuous improvement. We offer paid training, work‑from‑home setup, and a 50,000 PHP gross monthly salary.

Qualifications

• 2+ years with GoHighLevel or CRM automation.
• Experience configuring GoHighLevel workflows, triggers, calendars, and CRM automations.
• Experience building Voice AI and automated phone systems.
• Strong prompt engineering and conversational flow design.
• Experience with REST APIs, webhooks, and third‑party integrations.
• Familiarity with Zapier/Make/n8n and related tools.
• Knowledge of Twilio/LeadConnector/SIP‑VOIP is preferred.
• Experience integrating AI services (OpenAI etc.).
• Ability to analyze transcripts and improve AI responses.
• Strong documentation and problem‑solving skills.
• Ability to work independently and manage multiple initiatives.
• Basic JavaScript/TypeScript knowledge for custom integrations.

Responsibilities

• Design, build, and maintain Voice AI in GoHighLevel and related platforms.
• Develop AI agents for lead qualification, appointments, inquiries, and routing.
• Create prompts and flows with escalation paths for natural interactions.
• Configure GHL workflows, automations, pipelines, calendars, and CRM integrations.
• Integrate GHL with external services via APIs, webhooks, Zapier, Make, n8n.
• Manage telephony configurations, numbers, routing, and Twilio/LeadConnector services.
• Build workflows updating CRM based on call outcomes and status changes.
• Integrate Voice AI with internal/external systems for data transfer.
• Develop reporting for Voice AI metrics and monitor performance.
• Review transcripts to improve AI latency and accuracy.
• Troubleshoot voice AI, workflows, APIs, and telephony issues.
• Document configurations, prompts, and troubleshooting steps.

Skills

GHL workflows

Voice AI

Prompt engineering

Troubleshooting

JavaScript/TypeScript

API integration

Documentation

Independent work

Multitasking

Conversation design

Tools

REST APIs

Zapier

Make

n8n

Twilio

LeadConnector

SIP/VoIP

Cloud telephony

OpenAI integration

Job description

Build your career with SMA Support Services!

We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing.

We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients.

Ready to grow your career in a supportive, international environment?

Qualifications

• 2+ years of experience working with GoHighLevel, CRM automation, conversational AI, or related automation platforms.
• Hands-on experience configuring GoHighLevel workflows, triggers, pipelines, calendars, opportunities, custom fields, and CRM automations.
• Experience building or managing Voice AI, conversational AI, AI calling agents, or automated phone systems.
• Strong understanding of prompt engineering and conversational flow design, including qualification logic, objection handling, fallback responses, and human escalation.
• Experience working with REST APIs, webhooks, JSON, OAuth/API authentication, and third‑party integrations.
• Familiarity with automation platforms such as Zapier, Make, or n8n.
• Working knowledge of Twilio, LeadConnector, SIP/VoIP, or cloud telephony concepts is highly preferred.
• Experience integrating AI services such as OpenAI or similar LLM‑based platforms is an advantage.
• Ability to analyze call transcripts, conversion metrics, and workflow performance to continuously improve Voice AI effectiveness.
• Strong troubleshooting skills with the ability to diagnose issues across GHL, APIs, workflows, telephony, and external systems.
• Basic knowledge of JavaScript/TypeScript, Node.js, or another scripting language is highly preferred for custom integrations and advanced automation.
• Strong documentation, communication, and problem-solving skills.
• Ability to work independently, manage multiple automation initiatives, and translate business processes into reliable technical solutions.

Primary Task

• Design, build, configure, and maintain Voice AI solutions within GoHighLevel (GHL) or AI Voice Platform for inbound and outbound calling workflows.
• Develop conversational AI agents capable of handling lead qualification, appointment setting, follow‑ups, customer inquiries, call routing, and reactivation campaigns, etc.
• Create and optimize AI prompts, conversation flows, objection‑handling logic, qualification criteria, and escalation paths to ensure natural and effective customer interactions.
• Configure and maintain GHL Workflows, Automations, Triggers, Pipelines, Opportunities, Calendars, Forms, Custom Fields, and CRM integrations to support Voice AI operations.
• Integrate GHL with external platforms and services through APIs, webhooks, Zapier, Make, n8n, and custom integrations when required.
• Manage telephony configurations, including phone numbers, call routing, inbound/outbound calling, forwarding, voicemail handling, and related Twilio/LeadConnector services.
• Build automated workflows that update CRM records based on call outcomes, including disposition, lead status, appointment status, notes, tags, and follow‑up activities.
• Integrate Voice AI with internal and external systems to ensure accurate transfer of lead, customer, appointment, and call data.
• Develop reporting and monitoring solutions for key Voice AI metrics such as call volume, answer rate, appointment conversion rate, qualification rate, transfer rate, call duration, outcomes, and cost per call.
• Review call transcripts and recordings to identify opportunities to improve AI responses, latency, conversational accuracy, objection handling, and conversion performance.
• Troubleshoot Voice AI, workflow, API, webhook, CRM synchronization, and telephony issues.
• Implement safeguards for data privacy, access control, call consent, recording requirements, and secure handling of customer information.
• Document technical configurations, workflows, integrations, AI prompts, and troubleshooting procedures.
• Collaborate with Operations, Sales, Marketing, Technology, and other stakeholders to translate business requirements into scalable GHL Voice AI solutions.
• Continuously evaluate new GHL, Voice AI, and conversational AI capabilities and recommend improvements that increase automation, speed‑to‑lead, coverage, and operational efficiency.

Offer

• Project-based employment
• Work‑from‑home setup
• Salary offer is at 50,000 gross
• Pay begins on day 1 of training
• Government‑mandated benefits, 13th‑month pay
• HMO
• Based on performance, the employee may be absorbed to a regular position and will be entitled to benefits such as:
  • Memorial Plan, and other benefits
  • Paid Leaves
  • Attendance and performance‑based incentives

Requirements