Virtual Medical Assistant (Contract Remote, Philippines)

Health Haven Llc; Philippines; Remote; PHP 391,000 - 614,000; Full time

Job summary

Health Haven Llc in the Philippines is seeking a detail-oriented Virtual Medical Assistant for a remote contract. The role supports providers through accurate documentation, patient coordination, and efficient administrative workflows while ensuring confidentiality and HIPAA compliance.

The ideal candidate brings experience in medical terminology, chart auditing, prior authorizations, and EMR systems, and can work independently in a remote environment with strong communication skills.

Qualifications

• Experience as a Virtual Medical Assistant or healthcare admin support.
• Strong medical terminology and clinical documentation standards.
• Experience with chart auditing or prior authorizations preferred.
• Proficiency with EMR systems and healthcare software.
• Excellent attention to detail and time management.
• Ability to work independently in a remote environment.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Assist with medical documentation and EMR management.
• Monitor appointments, reschedule no-shows, support patient continuity.
• Perform chart auditing and maintain documentation quality.
• Coordinate patient scheduling and administrative tasks.
• Prepare and track prior authorizations.
• Support provider letters and paperwork.
• Maintain HIPAA compliance and confidentiality.
• Provide additional administrative support as needed.

Skills

Medical documentation

EMR systems

HIPAA compliance

Remote work

Communication skills

Tools

EMR software

Job description

Virtual Medical Assistant (Contract Remote, Philippines) Company : Health Haven Llc Job Type : Full Time Remote / Work from Home

Job Description - Virtual Medical Assistant (Contract Remote, Philippines)

Who We Are

At Health Haven and Health Synergy Clinical Research , we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research.

Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development.

We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care.

Who You Are

You are a detail-oriented and dependable Virtual Medical Assistant who thrives in a remote environment and enjoys supporting providers through accurate documentation, patient coordination, and administrative efficiency. You are highly organized, proactive, and committed to maintaining professionalism, confidentiality, and accuracy in all aspects of your work. You take pride in helping providers deliver exceptional patient care while ensuring workflows remain organized and efficient.

What You'll Do

• Medical Documentation: Assist providers with accurate charting, documentation updates, note preparation, and EMR management to ensure timely and complete medical records.
• Doxy Monitoring & No-Show Management: Monitor Doxy appointments, assist patients with connecting to visits, follow up on missed appointments, and proactively reschedule no-shows and cancellations to support provider productivity and patient continuity of care.
• Chart Auditing: Review provider charts for completeness, identify documentation gaps, verify accuracy, and assist with maintaining documentation quality standards.
• Patient Coordination: Support appointment scheduling, rescheduling, follow-up communication, and administrative coordination to ensure a positive patient experience.
• Prior Authorizations: Prepare, submit, and track prior authorization requests while coordinating with insurance companies, pharmacies, providers, and clinical staff.
• Provider Support: Assist with provider letters, disability forms, accommodation requests, patient paperwork, and other administrative documentation needs.
• Reporting & Operations: Maintain workflow trackers, assist with operational reporting, monitor documentation turnaround times, and support process improvement initiatives.
• Compliance: Ensure HIPAA compliance, maintain patient confidentiality, follow organizational policies, and uphold documentation integrity standards.
• Other Duties as Assigned: Provide additional administrative and operational support as needed, ex: phone support when front office staff are not available, to support patient care and organizational objectives.

What You'll Bring

• Prior experience as a Virtual Medical Assistant, Medical Scribe, Medical Assistant, or healthcare administrative support professional
• Strong understanding of medical terminology, healthcare workflows, and clinical documentation standards
• Experience supporting providers with chart auditing, documentation review, or prior authorizations preferred
• Proficiency with electronic medical records (EMR) systems and healthcare software
• Excellent attention to detail, organizational skills, and time management abilities
• Strong written and verbal communication skills
• Ability to work independently while managing multiple priorities in a remote environment
• Commitment to professionalism, confidentiality, and ethical handling of patient information
• Experience in psychiatry, behavioral health, or clinical research preferred
• Bilingual English/Spanish preferred but not required