Full-time Virtual Medical Assistant (Mental Health) | Remote

Ataraxis; Cebu City; Remote; PHP 2,638,000 - 4,523,000; Full time

Job summary

Ataraxis seeks a dedicated Full-time Virtual Medical Assistant (Mental Health) to support a US-based practice remotely. You will handle patient communications, appointments, insurance verification, and claims processing using SimplePractice.

Ideal candidates have hands-on US healthcare experience, strong confidentiality, and the ability to work independently in a remote setup with reliable internet and equipment.

Qualifications

• Experience in US healthcare or mental/behavioral health.
• Hands-on SimplePractice experience required.
• Experience supporting a US-based healthcare or private practice.
• Excellent written and verbal communication.
• Ability to handle confidential patient information.

Responsibilities

• Respond to patient calls, messages, and callback requests professionally.
• Schedule, reschedule, and coordinate appointments for therapists/providers.
• Verify patient insurance eligibility, benefits, and coverage details.
• Process, review, and submit insurance claims through SimplePractice.
• Maintain accurate patient records and update information as needed.
• Monitor administrative tasks within SimplePractice and other systems.
• Assist with patient intake, forms, and front-office processes.
• Coordinate with therapists and team for smooth daily operations.

Skills

US healthcare

SimplePractice

Patient communication

Administrative support

Tools

SimplePractice

Job description

Full-time Virtual Medical Assistant (Mental Health) | Remote

Job Openings Full-time Virtual Medical Assistant (Mental Health) | Remote

About the job Full-time Virtual Medical Assistant (Mental Health) | Remote

We're looking for an experienced Healthcare Virtual Assistant to support a US-based mental health practice. The ideal candidate has hands-on experience working with a US healthcare or mental/behavioral health practice and is confident managing both patient-facing communication and administrative workflows.

SimplePractice experience is required.

Key Responsibilities

• Respond to patient calls, messages, and callback requests in a professional and compassionate manner
• Schedule, reschedule, and coordinate appointments for multiple therapists/providers
• Verify patient insurance eligibility, benefits, and coverage details
• Process, review, and submit insurance claims through SimplePractice
• Maintain accurate patient records and ensure information is updated appropriately
• Monitor and manage administrative tasks within SimplePractice and other practice systems
• Assist with patient intake, forms, and other front-office administrative processes
• Coordinate with therapists, providers, and internal team members to support smooth daily operations
• Handle routine patient communications while maintaining confidentiality and professionalism
• Provide general administrative support to the mental health practice as needed
  

Requirements

• Previous US healthcare or mental/behavioral health experience is required
• Hands-on experience using SimplePractice is required
• Experience supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice setting
• Strong understanding of healthcare administrative workflows
• Experience with appointment scheduling and patient communication
• Familiarity with insurance verification and claims processing
• Excellent written and verbal communication skills
• Strong attention to detail and ability to handle confidential patient information
• Comfortable working independently in a remote environment
• Reliable internet connection, computer, headset, and webcam
• Ability to work hours aligned with the client's US time zone