Full-time Virtual Medical Assistant (Mental Health) | Remote

Ataraxis; Canlandog; Remote; PHP 1,558,000 - 2,163,000; Full time

Job summary

Ataraxis is seeking a Full-time Virtual Medical Assistant (Mental Health) to support a US-based practice in a remote capacity. The role focuses on patient-facing communication and administrative workflows, leveraging SimplePractice to manage scheduling, insurance verification, and claims processing.

The ideal candidate has hands-on US healthcare or behavioral health experience, proficiency with SimplePractice, and the ability to work independently in a remote setting while maintaining

Qualifications

• Hands-on experience in US healthcare or mental/behavioral health settings.
• Experience using SimplePractice for practice management.

Responsibilities

• Respond to patient calls, messages and callbacks promptly and professionally.
• Schedule, reschedule and coordinate appointments for multiple therapists/providers.
• Verify patient insurance eligibility, benefits and coverage details.
• Submit insurance claims through SimplePractice and ensure accuracy.

Skills

US healthcare experience

SimplePractice

Appointment scheduling

Patient communication

Insurance verification

Confidential information

Remote work

US time zone alignment

Tools

SimplePractice

Healthcare software

Job description

Full-time Virtual Medical Assistant (Mental Health) | Remote

Job Openings Full-time Virtual Medical Assistant (Mental Health) | Remote

About the job Full-time Virtual Medical Assistant (Mental Health) | Remote

We're looking for an experienced Healthcare Virtual Assistant to support a US-based mental health practice. The ideal candidate has hands-on experience working with a US healthcare or mental/behavioral health practice and is confident managing both patient-facing communication and administrative workflows.

SimplePractice experience is required.

Key Responsibilities

• Respond to patient calls, messages, and callback requests in a professional and compassionate manner
• Schedule, reschedule, and coordinate appointments for multiple therapists/providers
• Verify patient insurance eligibility, benefits, and coverage details
• Process, review, and submit insurance claims through SimplePractice
• Maintain accurate patient records and ensure information is updated appropriately
• Monitor and manage administrative tasks within SimplePractice and other practice systems
• Assist with patient intake, forms, and other front-office administrative processes
• Coordinate with therapists, providers, and internal team members to support smooth daily operations
• Handle routine patient communications while maintaining confidentiality and professionalism
• Provide general administrative support to the mental health practice as needed
  

Requirements

• Previous US healthcare or mental/behavioral health experience is required
• Hands-on experience using SimplePractice is required
• Experience supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice setting
• Strong understanding of healthcare administrative workflows
• Experience with appointment scheduling and patient communication
• Familiarity with insurance verification and claims processing
• Excellent written and verbal communication skills
• Strong attention to detail and ability to handle confidential patient information
• Comfortable working independently in a remote environment
• Reliable internet connection, computer, headset, and webcam
• Ability to work hours aligned with the client's US time zone