Virtual Front Desk & Operations Coordinator

ConnectOS; Metro Manila; Hybrid; PHP 424,000 - 647,000; Full time

Job summary

ConnectOS in the Philippines is seeking an Administrative & Coordination Specialist to support virtual front desk operations, client engagement, scheduling, and service coordination. You will manage incoming calls, emails, and enquiries; coordinate rosters; assist onboarding; handle intake processes; and maintain accurate records and documentation in line with WHS and NDIS/Aged Care standards.

This role requires excellent communication, stakeholder management, attention to detail, and the

Qualifications

• Certificate III in Administration or equivalent experience.
• Excellent communication and interpersonal skills.
• Experience in business development in social services, health, or related industry.
• Ability to adapt to changing priorities in a fast-paced environment.
• Experience managing internal and external stakeholders to achieve objectives.
• Experience liaising with overseas teams, ideally Australian markets.
• Attention to detail and accuracy in maintaining records and documentation.
• Sound understanding of compliance in Aged Care and NDIS, WHS, infection prevention and control, and SIRS.

Responsibilities

• Provide a professional, welcoming virtual reception experience for consumers and stakeholders.
• Manage incoming calls, emails, and enquiries promptly and courteously.
• Act as a primary point of contact for consumers, families, practitioners, and service providers.
• Respond to enquiries regarding services, eligibility, care packages, and appointments.
• Resolve or elevate client concerns in line with organisational policies and procedures.
• Maintain regular contact with consumers to support wellbeing and service continuity.
• Promote ConnectOS services and upcoming events where appropriate.
• Coordinate and maintain staff rosters, ensuring appropriate coverage.
• Make roster adjustments in response to staff absences or service changes.
• Communicate schedules to employees clearly and promptly.
• Liaise with consumers and practitioners to confirm appointments.
• Escalate urgent rostering matters as needed.
• Assist with onboarding new consumers and intake processes.
• Coordinate services and appointments with internal teams.
• Record all consumer interactions and service details accurately.
• Utilise rostering and care management software to record services and communications.
• Maintain accurate records for consumers, staff, and providers.
• Prepare invoices and provide general administrative support.
• Support other departments when required.
• Ensure compliance with policies, procedures, and legislative requirements.
• Report safety incidents and maintain WHS obligations.
• Collaborate with teams to improve processes and SOPs.

Skills

Communication skills

Interpersonal skills

Stakeholder management

Attention to detail

Compliance knowledge

Liaising with overseas teams

Education

Certificate III in Administration

Tools

Care management software

Rostering software

Job description

ConnectOS in the Philippines is seeking an Administrative & Coordination Specialist to support virtual front desk operations, client engagement, scheduling, and service coordination. You will manage incoming calls, emails, and enquiries; coordinate rosters; assist onboarding; handle intake processes; and maintain accurate records and documentation in line with WHS and NDIS/Aged Care standards.

This role requires excellent communication, stakeholder management, attention to detail, and the