Virtual Auto Insurance Claims Assistant

Avrek Law Firm; Metro Manila; Remote; PHP 702,000 - 877,000; Full time

Job summary

Avrek Law Firm is seeking a detail-oriented Virtual Auto Insurance Claims Assistant to support the Personal Injury team in the Philippines. You will handle insurance claims, coordinate property damage tasks, and provide administrative support throughout cases, while maintaining professional phone etiquette in a fast-paced legal environment.

The role is full-time and remote, offering an hourly compensation of $8.00–$10.00.

Qualifications

• Strong customer service and phone etiquette.
• Experience working with insurance companies or claims is preferred.
• Ability to multitask in a high-volume environment.

Responsibilities

• Open auto insurance claims with liability and first-party carriers.
• Verify insurance coverage and policy information.
• Obtain liability decisions and claim status updates.
• Follow up with adjusters regarding pending claims.
• Document all claim activity in the case management system.
• Assist clients with property damage claims and coordinate vehicle inspections, estimates, repairs, and total loss claims.
• Communicate with insurance companies regarding rental vehicles and settlements.
• Maintain accurate notes and records; monitor task lists and deadlines.

Skills

Strong customer service

Tools

Microsoft Office

Job description

Description

We are seeking a detail-oriented Virtual Auto Insurance Claims Assistant to support our Personal Injury team. This role is responsible for communicating with insurance companies, opening new claims, obtaining coverage and liability information, managing property damage claims, updating case files, and providing administrative support throughout the life of a client's case. The ideal candidate is organized, professional on the phone, and comfortable managing multiple tasks in a fast-paced legal environment.

Department

Case Management

Employment Type

Full Time

Location

Philippines

Compensation

$8.00 - $10.00 / hour

Responsibilities

Insurance Claims Management

• Open auto insurance claims with liability and first-party carriers
• Verify insurance coverage and policy information
• Obtain liability decisions and claim status updates
• Follow up with adjusters regarding pending claims
• Document all claim activity in the case management system

Property Damage Coordination

• Assist clients with property damage claims
• Coordinate vehicle inspections, estimates, repairs, and total loss claims
• Communicate with insurance companies regarding rental vehicles and settlements
• Follow up until property damage claims are resolved

Administrative Support

• Request and gather insurance declarations, photographs, and other claim documents
• Upload and organize documents within the case management system
• Maintain accurate notes and records
• Monitor task lists and follow-up deadlines
• Assist with general file maintenance

Qualifications

• Strong customer service and phone etiquette

Experience Working With Insurance Companies Or Claims (preferred)

• Experience in a personal injury law firm (preferred but not required)
• Ability to multitask and manage a high-volume workload
• Strong organizational and time management skills
• Proficiency with Microsoft Office and web-based software
• Comfortable learning case management software