Virtual Auto Insurance Claims Assistant

Avrek Law Firm; Philippines; Hybrid; PHP 690,000 - 863,000; Full time

Job summary

Avrek Law Firm is hiring a Virtual Auto Insurance Claims Assistant to support the Personal Injury team from the Philippines. You will handle communications with insurance companies, open new claims, and manage case files while providing administrative support.

Ideal candidates are detail-oriented, customer-focused, and able to multitask in a fast-paced legal environment. Strong organization and MS Office skills are required; prior claims experience is preferred.

Qualifications

• Experience with insurance claims or carriers preferred.
• Experience in a personal injury law firm is a plus.
• Must multitask effectively in a high-volume environment.
• Strong organizational and time-management skills.
• Proficient with MS Office and web-based software.

Responsibilities

• Open auto insurance claims with liability and first-party carriers.
• Verify coverage and policy information.
• Obtain liability decisions and claim status updates.
• Coordinate with adjusters and document activity in the CMS.
• Assist with property damage claims and related settlements.

Skills

Customer service

Phone etiquette

Multitasking

Time management

Organizational skills

Tools

Microsoft Office

Case management software

Job description

Virtual Auto Insurance Claims Assistant

Department: Case Management

Employment Type: Full Time

Location: Philippines

Compensation: $8.00 - $10.00 / hour

Description

We are seeking a detail-oriented Virtual Auto Insurance Claims Assistant to support our Personal Injury team. This role is responsible for communicating with insurance companies, opening new claims, obtaining coverage and liability information, managing property damage claims, updating case files, and providing administrative support throughout the life of a client's case. The ideal candidate is organized, professional on the phone, and comfortable managing multiple tasks in a fast-paced legal environment.

Responsibilities:

Insurance Claims Management

• Open auto insurance claims with liability and first-party carriers
• Verify insurance coverage and policy information
• Obtain liability decisions and claim status updates
• Follow up with adjusters regarding pending claims
• Document all claim activity in the case management system

Property Damage Coordination

• Assist clients with property damage claims
• Coordinate vehicle inspections, estimates, repairs, and total loss claims
• Communicate with insurance companies regarding rental vehicles and settlements
• Follow up until property damage claims are resolved

Administrative Support

• Request and gather insurance declarations, photographs, and other claim documents
• Upload and organize documents within the case management system
• Maintain accurate notes and records
• Monitor task lists and follow-up deadlines
• Assist with general file maintenance

Qualifications:

• Strong customer service and phone etiquette
• Experience working with insurance companies or claims (preferred)
• Experience in a personal injury law firm (preferred but not required)
• Ability to multitask and manage a high-volume workload
• Strong organizational and time management skills
• Proficiency with Microsoft Office and web-based software
• Comfortable learning case management software