Auto Property Damage Coordinator - Pioneer Account

VISAYA; Pasig; On-site; PHP 420,000 - 700,000; Full time

Benefits offered by this job

HMO coverage after 30 days (with opt.

15% Night Differential

Retirement Benefits

24 Leave Credits per year (convertible

Wholistic Employee Wellness Program

Career advancement opportunities in a

Company Christmas gift

Company events

Health insurance

Opportunities for promotion

Paid training

Promotion to permanent employee

Job summary

Visaya KPO in Ortigas, Pasig is seeking a Property Damage Coordinator to manage the full lifecycle of property damage claims. You will serve as the primary contact for clients, insurance adjusters, repair shops, and rental car partners, ensuring timely communication and accurate documentation throughout the claims process.

The role requires at least college-level education and 5+ years in claims management or insurance operations, strong English communication, and proficiency with CRM systems

Qualifications

• College-level education required.
• 5+ years of experience in claims management, insurance operations, or client account management.

Responsibilities

• File first- and third-party property damage claims with insurers.
• Coordinate rental car arrangements with carriers.
• Contact insurance adjusters to obtain claim status.
• Provide proactive client updates on progress and timelines.
• Gather required documentation (police reports, photos, estimates).
• Follow up to secure missing documentation and ensure claim completeness.
• Draft correspondence for U.S.-based reviewers.
• Submit documents to carriers.
• Track repair progress with body shops and inform clients.
• Update HubSpot daily.
• Notify billing on settlements for invoicing.

Skills

English communication

Organizational skills

Stakeholder coordination

Phone manners

Documentation attention

Education

College-level education

Tools

CRM systems

Google Workspace

Document management systems

Job description

Job Description

Property Damage Coordinator - Case Manager

About Visaya KPO

Visaya Knowledge Process Outsourcing Corporation is a proudly Filipino organization recognized globally for service excellence, innovation, and a culture of malasakit. We are committed to building long-term partnerships through quality, reliability, and a people-first approach.

Job Description

Property Damage Coordinator - Case Manager

About Visaya KPO

Visaya Knowledge Process Outsourcing Corporation is a proudly Filipino organization recognized globally for service excellence, innovation, and a culture of malasakit. We are committed to building long-term partnerships through quality, reliability, and a people-first approach.

Role Overview

We are seeking an experienced and detail-oriented Property Damage Coordinator to manage the full lifecycle of property damage claims—from initial filing through settlement. As the primary point of contact for clients, insurance adjusters, repair shops, and rental car partners, this role ensures smooth coordination, timely communication, and accurate documentation throughout the claims process.

Key Responsibilities

• File first-party and third-party property damage claims with insurance carriers on behalf of licensed insurance counselors.
• Coordinate rental car arrangements with insurance companies and enterprise partners.
• Contact insurance adjusters via phone and email to obtain claim status updates.
• Provide proactive client communication regarding claim progress, timelines, and next steps.
• Identify required documentation such as police reports, photos, estimates, and proof of ownership.
• Follow up with clients to secure missing documentation and ensure claim completeness.
• Draft professional correspondence for U.S.-based insurance counselor review and signature.
• Submit supporting documents—including repair estimates, appraisals, and invoices—to insurance carriers.
• Track vehicle repair progress with body shops and relay updates to clients.
• Update claim status and notes in HubSpot daily.
• Notify the billing team when settlements are received for final invoicing.

Qualifications

• At least college level education
• 5+ years of experience in claims management, insurance operations, or client account management.

Experience In Auto Property Damage Claims Is Required.

• Excellent written and spoken English communication skills.
• Strong organizational abilities with the capacity to manage 50 active claims simultaneously.
• Persistent follow-through and ability to coordinate across multiple stakeholders.
• Professional phone manner when dealing with clients, adjusters, and vendors.
• Proficient in CRM systems, Google Workspace, and document management.
• Comfortable navigating insurance carrier portals and claim management systems.

Perks And Benefits

• HMO coverage after 30 days (with option to add up to 2 dependents)
• 15% Night Differential
• Retirement Benefits
• 24 Leave Credits per year (convertible to cash)
• Wholistic Employee Wellness Program
• Career advancement opportunities in a growing claims operations team

Why Join Visaya KPO?

Be part of a multi-awarded, 100% Filipino-owned company known for innovation and excellence in the outsourcing industry.

Work in a culture that values professionalism, growth, and long-term success.

Play a vital role in helping clients navigate their claims while ensuring a smooth, well-coordinated process.

Visaya KPO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#visayajobs

Job Type

Full-time

Benefits

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person (Ortigas)