Virtual Assistant (Office-Based) (Start ASAP)

MMSU Global Association, Inc.; Philippines; On-site; PHP 268,000 - 424,000; Full time

Job summary

MMSU Global Association, Inc. is seeking a Medical Virtual Assistant to support insurance verification, claims processing, and patient communications. The role requires handling pre-exam verification, authorization, and billing tasks while maintaining strict timelines.

The successful candidate will manage phones, schedule appointments, and ensure timely follow-up in the EHR. On-site work at McKinley West, Taguig, with English proficiency as a core requirement.

Qualifications

• Graduate of any course
• Has basic computer knowledge
• Willing to work US hours - graveyard shift
• Excellent English communication skills
• Analytical, organized, and systematic
• Process oriented and follow strict timelines
• Able to work with very minimal supervision
• Must be a good team player
• Willing to work on-site (McKinley West, Taguig)

Responsibilities

• Pre-exam verification of insurance eligibility, benefits, and coverage
• Securing treatment authorization
• Submitting claims, responding to claim denials, and resolving EOB issues
• Identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

Skills

English communication

Analytical thinking

Organized

Systematic

Education

Any course graduate

Tools

Basic computer knowledge

Job description

The Medical Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences.

• Pre-exam verification of insurance eligibility, benefits, and coverage
• Securing treatment authorization
• Submitting claims, responding to claim denials, and resolving EOB issues
• identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

What we are looking for:

• Graduate of any course
• Has basic computer knowledge
• Willing to work US hours-graveyard shift
• Excellent English communication skills
• Analytical, organized, and systematic
• Process oriented and follow strict timelines
• Able to work with very minimal supervision
• Must be a good team player
• Must be willing to work on-site (McKinley West, Taguig)