Virtual Assistant (Office-Based) (Start ASAP)

University of St. La Salle; Philippines; On-site; PHP 268,000 - 469,000; Full time

Job summary

University of St. La Salle is seeking a Medical Virtual Assistant to support insurance verification, claims processing, and patient communications. The role involves on-site work at McKinley West, Taguig, with US-hours scheduling to accommodate client needs.

The ideal candidate holds any degree, has basic computer knowledge, and demonstrates excellent English communication, strong organization, and a process-driven approach. Minimal supervision and teamwork are essential.

Qualifications

• Graduate of any course with basic computer knowledge.
• Excellent English communication skills and team-oriented approach.
• Analytical, organized, and systematic in handling tasks.
• Process oriented; able to follow strict timelines.
• Able to work with minimal supervision and collaborate well.

Responsibilities

• Schedule and calendar management for clients.
• Verify insurance coverage, benefits, and eligibility; secure approvals.
• Submit claims, respond to denials, and resolve EOB issues.
• Handle patient inquiries and manage phone calls and correspondences.
• Manage pre-exam histories, appointment confirmations, and transfers.
• Process mail by posting to the EHR and ensure timely follow-up.

Skills

Basic computer knowledge

Excellent English communication

Analytical

Organized

Process oriented

Team player

Able to work with minimal supervision

Education

Graduate of any course

Job description

The Medical Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences.

• Pre-exam verification of insurance eligibility, benefits, and coverage
• Securing treatment authorization
• Submitting claims, responding to claim denials, and resolving EOB issues
• identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

What we are looking for:

• Graduate of any course
• Has basic computer knowledge
• Willing to work US hours-graveyard shift
• Excellent English communication skills
• Analytical, organized, and systematic
• Process oriented and follow strict timelines
• Able to work with very minimal supervision
• Must be a good team player
• Must be willing to work on-site (McKinley West, Taguig)