Virtual Assistant (Office-Based) (Start ASAP)

Uc Bcf; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

UC BCF is seeking a Medical Virtual Assistant to support scheduling, insurance verification, and claims processing on-site in Taguig. You will manage patient communications, verify eligibility, and secure authorizations while handling mail to the EHR and follow-ups.

Excellent English and a methodical, team-oriented approach are required. This role requires graveyard US hours and the ability to work with minimal supervision in a fast-paced clinic environment, ensuring timely, accurate processing

Qualifications

• Must have basic computer knowledge.

Responsibilities

• Pre-exam verification of insurance eligibility and coverage.

Skills

English communication

Computer basics

Graveyard shift

Analytical mindset

Organized

Process oriented

Self-motivated

Team player

Education

Any course graduate

Job description

The Medical Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences.

• Pre-exam verification of insurance eligibility, benefits, and coverage
• Securing treatment authorization
• Submitting claims, responding to claim denials, and resolving EOB issues
• identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

What we are looking for:

• Graduate of any course
• Has basic computer knowledge
• Willing to work US hours-graveyard shift
• Excellent English communication skills
• Analytical, organized, and systematic
• Process oriented and follow strict timelines
• Able to work with very minimal supervision
• Must be a good team player
• Must be willing to work on-site (McKinley West, Taguig)