Virtual Assistant (Office-Based) (Start ASAP)

Upcap; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Upcap, Philippines, seeks a Medical Virtual Assistant to deliver contracted services including insurance verification, scheduling, and claims processing.

The role covers pre-exam verification of eligibility, securing authorizations, posting to EHR, and handling patient inquiries. On-site at McKinley West, Taguig, with US graveyard hours. Strong English, analytical mindset, and team collaboration are essential.

Qualifications

• Graduate of any course.
• Has basic computer knowledge.
• Willing to work US hours-graveyard shift.
• Excellent English communication skills.
• Analytical, organized, and systematic.
• Process oriented and follow strict timelines.
• Able to work with very minimal supervision.
• Must be a good team player.
• Must be willing to work on-site (McKinley West, Taguig).

Responsibilities

• Pre-exam verification of insurance eligibility, benefits, and coverage
• Securing treatment authorization
• Submitting claims, responding to claim denials, and resolving EOB issues
• identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

Skills

English communication

Analytical

Organized

Systematic

Process oriented

Team player

Minimal supervision

Education

Any course

Job description

The Medical Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences.

• Pre-exam verification of insurance eligibility, benefits, and coverage
• Securing treatment authorization
• Submitting claims, responding to claim denials, and resolving EOB issues
• identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

What we are looking for:

• Graduate of any course
• Has basic computer knowledge
• Willing to work US hours-graveyard shift
• Excellent English communication skills
• Analytical, organized, and systematic
• Process oriented and follow strict timelines
• Able to work with very minimal supervision
• Must be a good team player
• Must be willing to work on-site (McKinley West, Taguig)