Virtual Assistant: Field Services Scheduling & Support

SourceU; Metro Manila; Remote; PHP 335,000 - 603,000; Full time

Job summary

SourceU in Metro Manila is seeking a reliable Virtual Assistant to handle customer enquiries, scheduling and admin so electricians can stay focused in the field.

You will answer calls, qualify jobs, manage daily schedules, coordinate bookings, and maintain records. The role requires excellent English, a professional phone manner and experience in customer service or scheduling. This is a remote role aligned to Sydney business hours.

Qualifications

• Experience in customer service, scheduling, dispatch or booking coordination.
• Excellent spoken and written English.
• Strong attention to detail and ability to manage changing priorities calmly.
• Confidence using CRM, calendar and messaging tools.
• Reliable internet, quiet workspace and headset.
• Availability during Sydney business hours.

Responsibilities

• Answer inbound calls, WhatsApp messages and website inquiries.
• Qualify jobs by location, urgency, access and type of work.
• Manage electricians’ daily schedules.
• Coordinate bookings, reminders, reschedules and cancellations.
• Keep customers and electricians updated on schedule changes.
• Follow up quotes and invoices.
• Maintain customer and job records.
• Prepare quotes and invoices from templates.
• Liaise with real estate agencies and property managers.
• Ask satisfied customers for Google reviews.

Skills

Customer service

Scheduling

Dispatch

CRM tools

Calendar management

Attention to detail

Remote work

English proficiency

Phone etiquette

Tools

ServiceM8

Tradify

simPRO

Fergus

Jobber

Job description

SourceU in Metro Manila is seeking a reliable Virtual Assistant to handle customer enquiries, scheduling and admin so electricians can stay focused in the field.

You will answer calls, qualify jobs, manage daily schedules, coordinate bookings, and maintain records. The role requires excellent English, a professional phone manner and experience in customer service or scheduling. This is a remote role aligned to Sydney business hours.