Virtual Account Opening Officer

Bank of the Philippine Islands (BPI); Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is hiring a Virtual Account Opening Officer to engage DAO fallout clients and drive end-to-end virtual account openings. You will manage lead reactivation, eligibility assessments, and timely follow-ups while ensuring compliance with KYC and regulatory standards.

The role involves reviewing documents, coordinating with clients to obtain missing items, and guiding applicants through the digital onboarding journey. Onsite work at BPI Buendia Center is required.

Qualifications

• Bachelor's Degree in business with related field.
• Preferably 1+ year in Sales, Banking Operations, Customer Service, Telesales, Account Opening, or Client Relationship Management.
• Experience in onboarding, lead generation/conversion, or virtual client engagement is a plus.
• Banking/financial services experience is preferred.
• Familiarity with KYC/AML processes is an advantage.
• Willing to be onsite at BPI Buendia Center.

Responsibilities

• Engage and reactivate DAO fallout leads through approved channels.
• Assess interest, eligibility, and readiness to open an account.
• Follow up and maintain records of client interactions.
• Facilitate virtual account opening applications and verify KYC/documents.
• Review submitted documents for accuracy and policy compliance.
• Coordinate with clients to resolve missing requirements within timelines.
• Conduct virtual account opening sessions per standards.
• Perform Enhanced Due Diligence for high-risk clients and escalate as needed.
• Endorse applications to the appropriate units and monitor activation.
• Provide timely updates and guidance throughout onboarding.
• Promote enrollment in digital platforms and educate on benefits.
• Uphold the Bank's brand and exceptional customer experience.

Skills

Lead generation

Customer service

Account opening

Sales

KYC awareness

Education

Bachelor's Degree

Tools

CRM systems

Job description

Virtual Account Opening Officer (VAO) is responsible for engaging Digital Account Opening (DAO) fallout clients and facilitating their end-to-end virtual account opening journey. The role focuses on lead reactivation, account onboarding, KYC compliance, application processing, and digital banking enrollment. The VAO ensures a seamless, compliant, and customer-centric onboarding experience while supporting the Bank's sales and growth objectives.

Responsibilities:

• Engage and reactivate DAO fallout leads through approved communication channels.
• Assess client interest, eligibility, and readiness to proceed with account opening.
• Conduct timely follow-ups and maintain accurate records of client interactions.
• Facilitate virtual account opening applications and validate KYC and documentary requirements.
• Review submitted documents for completeness, accuracy, and compliance with regulatory and Bank policies.
• Coordinate with clients to resolve incomplete or outstanding requirements within prescribed turnaround times.
• Conduct virtual account opening sessions in accordance with the Bank's service and compliance standards.
• Perform Enhanced Due Diligence (EDD) reviews for identified high-risk clients and coordinate with relevant units for escalation when necessary.
• Endorse completed applications to appropriate business or support units and monitor onboarding progress through account activation.
• Provide clients with timely updates, guidance, and support throughout the onboarding process.
• Promote enrollment in the Bank's digital platforms and educate clients on key features and benefits.
• Uphold the Bank's brand, ethical standards, and commitment to delivering an exceptional customer experience.

Qualifications:

• Bachelor's Degree in Business Administration, Marketing, Banking and Finance, Management, Economics, Entrepreneurship, or any related business course.
• Preferably with at least one (1) year of experience in Sales, Banking Operations, Customer Service, Telesales, Account Opening, or Client Relationship Management.
• Experience in customer onboarding, lead generation, lead conversion, or virtual client engagement is an advantage.
• Banking or financial services experience is preferred.
• Familiarity with KYC, AML, and customer due diligence processes is an advantage.
• Willing to be assigned onsite at BPI Buendia Center.