VIRTUAL ACCOUNT OPENING OFFICER

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 300,000 - 500,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Virtual Account Opening Officer to engage DAO fallout clients and drive their end-to-end virtual account opening journey. The role emphasizes lead reactivation, onboarding, KYC compliance, and timely application processing to support the bank’s growth objectives.

The VAO will conduct virtual sessions, review documents for compliance, and coordinate with various units to complete onboarding. Onsite assignment at BPI Buendia Center is required.

Qualifications

• Bachelor's degree in related field required or equivalent
• 1 year or more experience in sales, banking operations, customer service, telesales, account opening, or client relationship management preferred
• Experience in customer onboarding, lead generation, or virtual client engagement is a plus
• Familiarity with KYC, AML, and due diligence procedures is beneficial

Responsibilities

• Engage and reactivate DAO fallout leads through approved channels.
• Assess client interest, eligibility, and readiness to proceed with account opening.
• Conduct timely follow-ups and maintain accurate records of client interactions.
• Facilitate virtual account opening applications and validate KYC and documentary requirements.
• Review submitted documents for completeness and regulatory compliance.
• Coordinate with clients to resolve missing requirements within turnaround times.
• Conduct virtual account opening sessions per service and compliance standards.
• Endorse completed applications to appropriate units and monitor onboarding progress.
• Provide clients with updates, guidance, and support throughout onboarding.
• Promote enrollment in Bank's digital platforms and educate clients on features and benefits.
• Uphold brand and commitment to exceptional customer experience

Skills

Sales experience

Customer service

Telesales

KYC/AML awareness

Education

Bachelor's Degree in Business Administration, Marketing, Banking and Finance, Management, Economics, Entrepreneurship, or any related business course

Job description

The Virtual Account Opening Officer (VAO) is responsible for engaging Digital Account Opening (DAO) fallout clients and facilitating their end-to-end virtual account opening journey. The role focuses on lead reactivation, account onboarding, KYC compliance, application processing, and digital banking enrollment. The VAO ensures a seamless, compliant, and customer‑centric onboarding experience while supporting the Bank's sales and growth objectives.

Responsibilities

• Engage and reactivate DAO fallout leads through approved communication channels.
• Assess client interest, eligibility, and readiness to proceed with account opening.
• Conduct timely follow-ups and maintain accurate records of client interactions.
• Facilitate virtual account opening applications and validate KYC and documentary requirements.
• Review submitted documents for completeness, accuracy, and compliance with regulatory and Bank policies.
• Coordinate with clients to resolve incomplete or outstanding requirements within prescribed turnaround times.
• Conduct virtual account opening sessions in accordance with the Bank's service and compliance standards.
• Perform Enhanced Due Diligence (EDD) reviews for identified high‑risk clients and coordinate with relevant units for escalation when necessary.
• Endorse completed applications to appropriate business or support units and monitor onboarding progress through account activation.
• Provide clients with timely updates, guidance, and support throughout the onboarding process.
• Promote enrollment in the Bank's digital platforms and educate clients on key features and benefits.
• Uphold the Bank's brand, ethical standards, and commitment to delivering an exceptional customer experience.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Banking and Finance, Management, Economics, Entrepreneurship, or any related business course.
• Preferably with at least one (1) year of experience in Sales, Banking Operations, Customer Service, Telesales, Account Opening, or Client Relationship Management.
• Experience in customer onboarding, lead generation, lead conversion, or virtual client engagement is an advantage.
• Banking or financial services experience is preferred.
• Familiarity with KYC, AML, and customer due diligence processes is an advantage.
• Willing to be assigned onsite at BPI Buendia Center.