Virtual Loan Advisor

Bank of the Philippine Islands (BPI); Philippines; On-site; PHP 260,000 - 380,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Loan Advisor (Virtual Stores) to guide clients on retail loan products through digital and remote channels, turning qualified leads into loan applications with personalized advice and clear explanations of terms and benefits.

The role collaborates with internal teams to ensure smooth loan processing, maintains compliant documentation, and identifies cross-selling opportunities while delivering a customer-centric loan experience.

Qualifications

• Bachelor’s degree in business or related field.
• Minimum of 2 years of sales experience.
• Familiarity with bank products and services.
• Willing to work full-time onsite at BPI Buendia Center.

Responsibilities

• Proactively contacts clients to discuss loan opportunities within TAT.
• Reviews client information, verifies documents, and submits compliant loan applications.
• Explains loan features, benefits, terms, and conditions to clients.
• Uses sales techniques to convert leads into loan bookings and cross-sell products.
• Maintains accurate documentation and ensures regulatory compliance.
• Works with internal teams to ensure seamless loan servicing.

Skills

Sales experience

Interpersonal communication

Analytical decision-making

CRM systems

Document verification

Education

Bachelor’s degree in business

Tools

CRM systems

Document verification tools

Job description

The Loan Advisor (Virtual Stores) serves as a trusted financial partner to clients by providing expert guidance on BPI’s retail loan products through digital and remote channels. The role aims to convert qualified leads into successful loan applications by delivering personalized advice, effectively explaining loan terms and benefits, and assisting clients throughout the loan process – from inquiry to booking. This role also identifies opportunities to cross sell complementary bank products that suit the client’s financial goals, ensuring a seamless and customer-centric loan experience.

Responsibilities

• Proactively contacts clients within the established turnaround time (TAT) to initiate loan discussions, and address inquiries and resolve client concerns
• Reviews client information, verifies the completeness and authenticity of required documents, and ensures timely submission of compliant loan applications to the designated processing team
• Actively engages with clients to provide clear and comprehensive guidance on loan products, effectively communicating product features, benefits, terms, and conditions to support informed decision-making
• Applies effective sales techniques to convert leads to successful loan bookings while identifying and offering opportunities to cross-sell other relevant bank products and services
• Maintains complete and accurate documentation in line with internal policies and QA standards to uphold service quality, regulatory compliance, and operational efficiency
• Works collaboratively with internal teams to ensure seamless loan servicing and cross-selling
• Maintains strict confidentiality of client data
• Performs administrative tasks and other functions that may be assigned from time to time

Qualifications

• Bachelor’s degree in any business related courses
• Minimum of 2 years of experience in sales
• Knowledge of sales management processes, policies, and procedures
• Familiarity with the bank’s products and services
• Strong interpersonal and communication skills for building client rapport and identifying financial needs
• Excellent analytical and decision-making abilities in evaluating loan eligibility and risk
• Skilled in digital tools for loan processing, CRM systems, and document verification
• Willing to work full-time onsite at BPI Buendia Center