VIP Host QA/QC Specialist

DigiPlus Interactive Corp.; Philippines; Remote; PHP 350,000 - 550,000; Full time

Job summary

DigiPlus Interactive Corp. in the Philippines is seeking a QA/QC specialist for VIP host service quality monitoring within our gaming platform.

The role focuses on reviewing VIP communications across chat, calls, emails, and in-app messages to ensure tone, accuracy, compliance, and professionalism, with feedback to hosts. You will analyze performance metrics, support AML/KYC and risk controls, and collaborate with training, product, and customer service teams to drive player satisfaction and

Qualifications

• 2-3 years of experience in customer service QA/QC, preferably in gaming, iGaming, or hospitality.
• Strong analytical skills with attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Service Quality Monitoring- Review and assess VIP host communications (chat, calls, emails, in-app messages) for tone, accuracy, compliance, and professionalism.
• Compliance & Risk Control- Ensure all VIP interactions comply with AML, KYC, and responsible gaming regulations.
• Training & Coaching Support- Provide regular feedback and coaching to VIP hosts to improve service quality.
• Data & Reporting- Track and analyze host performance metrics (CSAT, NPS, response time, resolution rate, revenue impact).
• Cross-Functional Collaboration- Work with the VIP operations team to ensure reward offers, events, and campaigns are executed with quality.

Skills

QA/QC experience

Customer service

Gaming industry

Analytical skills

Communication skills

Job description

DigiPlus Interactive Corp. in the Philippines is seeking a QA/QC specialist for VIP host service quality monitoring within our gaming platform.

The role focuses on reviewing VIP communications across chat, calls, emails, and in-app messages to ensure tone, accuracy, compliance, and professionalism, with feedback to hosts. You will analyze performance metrics, support AML/KYC and risk controls, and collaborate with training, product, and customer service teams to drive player satisfaction and