VIP Experience Lead – Gaming & Retention
DigiPlus Interactive Corp
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Job summary
DigiPlus Interactive Corp is seeking an experienced VIP Manager in the Philippines to oversee dedicated VIP players, focusing on retention, lifecycle value, and premium service delivery. You will design personalized incentives, monitor performance metrics, and coordinate with Operations, Payments, Risk, CRM and Marketing to ensure a seamless VIP experience.
The role requires handling high-value escalations, tailoring VIP journeys, and driving revenue through upselling and cross-selling premium
Qualifications
- 5+ years in VIP player management or high-value customer service.
- Strong knowledge of online casino products and player lifecycle.
- Excellent communication and negotiation skills.
Responsibilities
- Manage dedicated VIP players with tiered ownership.
- Lead end-to-end VIP engagement, retention and LTV growth.
- Deliver personalized bonuses and VIP journeys.
- Outreach for birthdays, milestones, events, inactivity, and reactivation.
- Drive revenue through upselling premium products.
- Handle escalations with discretion and professionalism
- Be single point of contact for VIP players and ensure fast responses
- Coordinate with Operations, Payments, Risk, CRM, Marketing
- Monitor retention, wagering activity, ARPU, and churn
- Ensure compliance with gaming regulations and AML
- Maintain VIP records and campaign tracking
Skills
Tools
Job description
DigiPlus Interactive Corp is seeking an experienced VIP Manager in the Philippines to oversee dedicated VIP players, focusing on retention, lifecycle value, and premium service delivery. You will design personalized incentives, monitor performance metrics, and coordinate with Operations, Payments, Risk, CRM and Marketing to ensure a seamless VIP experience.
The role requires handling high-value escalations, tailoring VIP journeys, and driving revenue through upselling and cross-selling premium
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