VIP Guest Relations Supervisor: Front Desk Leadership

Marco Polo Ortigas Manila; Pasig; On-site; PHP 446,000 - 614,000; Full time

Job summary

Marco Polo Ortigas Manila is seeking a Guest Relations Supervisor to oversee front desk operations and ensure exceptional guest experiences. You will guide Guest Relations Agents, provide training, and maintain high service standards for VIPs and regular guests.

The role emphasizes staff development, effective communication, and a welcoming, professional front office environment. Flexibility for weekends and holidays is required.

Qualifications

• Bachelor's degree in related field required.
• 3-5 years in front office/guest relations in luxury or 5-star hotel.
• 1-2 years in a supervisory role.
• Excellent interpersonal and communication skills; additional languages a plus.
• Strong leadership and ability to train and motivate staff.

Responsibilities

• Deliver exceptional, personalized guest service and build VIP relationships.
• Oversee daily front office operations from pre-arrival to departure.
• Supervise, coach, and guide staff to ensure policy compliance.
• Foster a positive team environment through meetings and collaboration.
• Ensure safety, sanitation, and security standards are maintained.

Skills

VIP guest handling

Staff training

Communication

Leadership

Front office systems

Microsoft Office

Education

Bachelor's degree in Hospitality Management / Tourism / Business Administration

Tools

Hotel management systems

Microsoft Office

Job description

Marco Polo Ortigas Manila is seeking a Guest Relations Supervisor to oversee front desk operations and ensure exceptional guest experiences. You will guide Guest Relations Agents, provide training, and maintain high service standards for VIPs and regular guests.

The role emphasizes staff development, effective communication, and a welcoming, professional front office environment. Flexibility for weekends and holidays is required.