VIP Fintech Concierge | Remote Solutions Specialist

Flex; Manila; Remote; PHP 3,478,260 - 5,217,390; Full time

Benefits offered by this job

Meaningful equity

Direct access to leadership

Job summary

A fintech company in Manila is seeking a Customer Support Advisor to provide premium service to high-net-worth members. This role involves handling complex customer issues related to banking, credit, and payments, coordinating with various teams to resolve problems, and guiding VIP accounts through processes with excellence. Ideal candidates will have 2+ years in customer support, fluent English communication, and the ability to work in a fast-paced environment. This position offers the opportunity to impact how entrepreneurs manage their financial operations.

Qualifications

• Fluent English (written and spoken at a professional level).
• 2+ years in fintech or financial services customer support.
• Availability to work nights and weekends (US business hours).

Responsibilities

• Handle complex customer issues across banking, credit, and payments.
• Guide VIP accounts through multi-step processes.
• Coordinate with engineering, underwriting, risk, and compliance teams.

Skills

Clear, professional communication

High ownership

Investigative mindset

Technical fluency

Exceptional judgment

Emotional resilience

Tools

Zendesk

Salesforce

Google Sheets

Job description

A fintech company in Manila is seeking a Customer Support Advisor to provide premium service to high-net-worth members. This role involves handling complex customer issues related to banking, credit, and payments, coordinating with various teams to resolve problems, and guiding VIP accounts through processes with excellence. Ideal candidates will have 2+ years in customer support, fluent English communication, and the ability to work in a fast-paced environment. This position offers the opportunity to impact how entrepreneurs manage their financial operations.