VIP Fintech Experience Specialist (Remote | Equity Eligible)

Flex; Philippines; On-site; PHP 1,082,381 - 1,503,307; Full time

Benefits offered by this job

Flexible working hours

Equity opportunities

Access to leadership

Job summary

A fintech company is seeking a Customer Support Specialist to provide premium service for high-net-worth clients. This role involves managing complex scenarios across banking and payments, demanding strong problem-solving skills and effective communication. Candidates should have 2+ years in fintech customer support, fluent English, and experience with CRM tools like Zendesk. Work is remote, with a focus on delivering exceptional service and process ownership.

Qualifications

• Strong written and spoken communication skills.
• Experience solving complex customer support issues.
• Ability to work nights and weekends for US business hours.

Responsibilities

• Handle complex customer issues with precision across banking, credit, and payments.
• Guide clients through multi-step processes with excellence.
• Coordinate with teams to resolve multi-stakeholder issues.

Skills

Fluent English (written and spoken)

2+ years in fintech customer support

Experience with CRM tools (Zendesk, Salesforce)

Investigative mindset

Clear professional communication

Tools

Zendesk

Salesforce

Google Sheets

Job description

A fintech company is seeking a Customer Support Specialist to provide premium service for high-net-worth clients. This role involves managing complex scenarios across banking and payments, demanding strong problem-solving skills and effective communication. Candidates should have 2+ years in fintech customer support, fluent English, and experience with CRM tools like Zendesk. Work is remote, with a focus on delivering exceptional service and process ownership.