VIP Crypto Account Manager & Growth Specialist

Coins.Ph; Taguig; On-site; PHP 446,000 - 781,000; Full time

Job summary

Coins.ph is seeking an Account Management and Crypto Associate in Taguig. You will serve as the primary contact for VIP client accounts, coordinate with various teams, and ensure a high standard of customer experience for crypto services. Strong English and Filipino skills, analytical ability, and adaptability are essential for success.

You will support reporting, onboarding, and growth initiatives while aligning with regulatory and service standards in the Philippines.

Qualifications

• Bachelor’s degree in any field.
• Strong analytical skills and knowledge of Google Suite programs.
• Strong verbal and written communication in English and Filipino.
• Thrives in a fast-paced work environment with multi-tasking.
• Flexible to shifting schedules and cross-functional collaboration.

Responsibilities

• Act as lead point of contact for client accounts.
• Collaborate with cross-functional teams to resolve issues.
• Handle daily customer concerns with courteous communication.
• Prepare weekly/monthly performance reports.
• Study new product descriptions and communicate with VIP clients.
• Plan strategies to enhance customer experience and retention.
• Upsell services to increase VIP engagement and wallet share.
• Work with internal teams to drive growth initiatives.

Skills

Analytical skills

Google Suite

English proficiency

Filipino proficiency

Communication skills

Education

Bachelor’s degree

Job description

Coins.ph is seeking an Account Management and Crypto Associate in Taguig. You will serve as the primary contact for VIP client accounts, coordinate with various teams, and ensure a high standard of customer experience for crypto services. Strong English and Filipino skills, analytical ability, and adaptability are essential for success.

You will support reporting, onboarding, and growth initiatives while aligning with regulatory and service standards in the Philippines.