Transaction And Accounts Associate

Coins.Ph; Taguig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Coins.ph in Taguig is seeking a Transaction and Accounts Associate to provide quality customer experience across account and transaction inquiries. You will monitor issues, support compliance with BSP guidelines, and work with marketing and compliance teams to improve processes and outcomes.

The role requires a Bachelor's degree in Management, Finance, or Business, strong English communication, and sharp analytical skills. You thrive in a fast-paced, growing fintech environment.

Qualifications

• Bachelor’s degree in Management, Finance, or Business.
• Excellent English communication in written and spoken form.
• Strong planning and analytical skills.
• Self-motivated and highly focused.
• Trustworthy and highly organized.
• Able to adapt in a fast-paced fintech environment.

Responsibilities

• Provide quality customer experience by handling account and transaction inquiries.
• Monitor and analyze customer issues to improve overall experience.
• Serve as primary safeguard for consumer protection guidelines.
• Maintain compliance with BSP rules in every interaction.
• Collaborate with marketing and compliance teams to improve product and processes.
• Perform related duties and ad-hoc tasks as needed.

Skills

English proficiency

Analytical skills

Planning skills

Self-motivated

Highly organized

Education

Bachelor's degree in Management/Finance/Business

Job description

Transaction and Accounts Associate

Company : Coins.ph
Job Type : Full Time
Taguig, National Capital Region
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Job Description - Transaction and Accounts Associate

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you’ll do

• Provide quality customer experience by ensuring each customer interaction is treated with excellent responses and assistance regarding their account and transactions.
• Monitor and analyze customer issues and concerns to implement strategies towards improving overall customer experience.
• Serve as the primary safeguard in ensuring compliance with consumer protection guidelines.
• Maintain a culture of compliance and security to ensure BSP rules and regulations are followed in every customer interaction.
• Work closely with marketing and compliance teams in improving the product and providing solutions to increase our service and process efficiency.
• Perform other related duties, and ad-hoc tasks as they may be required from time to time.

What we expect from you

• Bachelor's degree in Management, Finance, Business, or equivalent
• Excellent English communication skills in both verbal and written form
• Strong planning and analytical skills
• Self-motivated and highly-focused without needing close supervision
• Highly trustworthy and extremely organized
• Flexible and able to adapt to a fast-paced environment
• Passionate about building a company from the ground up and creating lasting relationships with customer

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.