Senior Travel GDS Associate - VIP Desk

WNS Global Services, Inc.; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Job summary

WNS Global Services, Inc. is seeking a Corporate Travel Specialist for our VIP Desk to deliver high-touch travel support to senior executives. You will manage complex itineraries, leverage Amadeus GDS, and advise on fares, routing, and international travel regulations.

Join a fast-paced team that prioritizes accuracy, personalized service, and seamless execution. Candidates should excel under pressure, coordinate multi-modal bookings, and maintain strict adherence to corporate policies and

Qualifications

• Minimum of 3 years’ experience in corporate travel and VIP customer service.
• Strong knowledge of Global Distribution Systems (GDS), preferably Amadeus.
• In-depth understanding of domestic and international travel, including fare rules and reservations.
• Excellent communication skills with the ability to deliver personalized, empathetic service.
• Proven ability to manage multiple priorities independently with high accuracy.
• Strong problem-solving, decision-making, and time management skills.
• Experience working with online booking tools (OBTs) and ability to quickly learn new systems.
• Familiarity with North American customer service standards and expectations.
• Highly motivated, detail-oriented, and passionate about travel and customer service.

Responsibilities

• Serve as the main point of contact for VIP clients (e.g., CEO, CFO, COO) via phone, chat, and email.
• Deliver seamless, end-to-end travel support with a professional, proactive, and customer-focused approach.
• Handle travel requests accurately and efficiently while ensuring compliance with corporate policies and industry standards.
• Provide expert consultation on fares, routing, travel regulations, international requirements, and health advisories.
• Coordinate air, rail, hotel, and car bookings using creative problem-solving to find the best options.
• Maintain high attention to detail and proactively anticipate and resolve potential travel issues.
• Adhere to company standards for productivity, quality, attendance, and workflow processes.
• Perform effectively in a high-pressure environment and adapt quickly to change.
• Foster teamwork by sharing best practices and supporting colleagues.

Skills

VIP travel service

Time management

Multitasking

Communication skills

Problem-solving

GDS knowledge

OBTs familiarity

North American standards

Detail-oriented

Tools

Amadeus GDS

Online Booking Tools (OBTs)

Job description

Corporate Travel Specialist - VIP Desk

Join a dynamic team of Corporate Travel Specialists in a fun, flexible, and fast-paced environment! In this role, you will combine cutting-edge technology with best-in-class service to deliver an exceptional travel experience. You will serve as the primary point of contact for high-value clients, providing expert consultation and personalized support across all aspects of corporate travel.

Qualifications:

• Minimum of 3 years’ experience in corporate travel and VIP customer service

• Strong knowledge of Global Distribution Systems (GDS), preferably Amadeus

• In-depth understanding of domestic and international travel, including fare rules and reservations

• Excellent communication skills with the ability to deliver personalized, empathetic service

• Proven ability to manage multiple priorities independently with high accuracy

• Strong problem-solving, decision-making, and time management skills

• Experience working with online booking tools (OBTs) and ability to quickly learn new systems

• Familiarity with North American customer service standards and expectations

• Highly motivated, detail-oriented, and passionate about travel and customer service

Key Responsibilities:

• Serve as the main point of contact for VIP clients (e.g., CEO, CFO, COO) via phone, chat, and email

• Deliver seamless, end-to-end travel support with a professional, proactive, and customer-focused approach

• Handle travel requests accurately and efficiently while ensuring compliance with corporate policies and industry standards

• Provide expert consultation on fares, routing, travel regulations, international requirements, and health advisories

• Coordinate air, rail, hotel, and car bookings using creative problem-solving to find the best options

• Maintain high attention to detail and proactively anticipate and resolve potential travel issues

• Adhere to company standards for productivity, quality, attendance, and workflow processes

• Perform effectively in a high-pressure environment and adapt quickly to change

• Foster teamwork by sharing best practices and supporting colleagues