Travel Operations Lead (Onsite) – GDS & KPI Expert

WNS; Pasig; On-site; PHP 400,000 - 600,000; Full time

Job summary

WNS seeks a Travel Operations professional to work onsite in Pasig, with strong GDS skills (Worldspan, Sabre, Galileo, Amadeus, Apollo) and IATA/UFTAA Level-1 certification. Excellent spoken English and MS Office expertise are essential.

Responsibilities include leading client reviews, driving KPIs across Voice/Chat/Email, and implementing process improvements using SOPs and RCA methodologies to deliver high-quality travel operations performance.

Qualifications

• Excellent spoken English communication is essential.
• Proficient with MS Office, especially Excel and PowerPoint.
• Experience with multiple GDS platforms and fare pricing.
• Strong knowledge of IATA rules, fare components, and pricing units.

Responsibilities

• Lead client reviews and present performance insights and improvement plans.
• Drive KPIs such as AHT, Agent Error, ASA, Quality Scores across channels.
• Structure teams using DP, SOPs, and process flows; ensure process compliance.
• Perform RCA using quality tools to identify root causes and implement actions.
• Collaborate with cross-functional teams and stakeholders to improve operations.

Skills

English proficiency

Data analysis

Cross-functional collaboration

Education

IATA/UFTAA Level-1

Tools

Worldspan

Sabre

Galileo

Amadeus

Apollo

PowerPoint

Excel

Job description

WNS seeks a Travel Operations professional to work onsite in Pasig, with strong GDS skills (Worldspan, Sabre, Galileo, Amadeus, Apollo) and IATA/UFTAA Level-1 certification. Excellent spoken English and MS Office expertise are essential.

Responsibilities include leading client reviews, driving KPIs across Voice/Chat/Email, and implementing process improvements using SOPs and RCA methodologies to deliver high-quality travel operations performance.