Global Corporate Travel Support Specialist

HGS; Quezon City; Sur place; PHP 300 000 - 480 000; Plein temps

Résumé du poste

HGS is seeking a Corporate Travel Support Agent in the Philippines to provide end-to-end travel assistance via chat, phone, and email, handling bookings, changes, and disruptions while ensuring policy compliance.

You will work with Travelport+ (Galileo) and Sabre across NDC tools, manage high-volume inquiries, maintain accurate records, and meet SLA targets.

On-site requirement may apply; evenings, weekends, and holidays could be needed, with strong English communication and multitasking.

Qualifications

• 3–5 years corporate travel agent experience.
• Proficiency in Travelport+ (Galileo) and Sabre.
• Working knowledge of NDC tools such as Farelogix and SPRK.
• Strong knowledge of airfare rules, ticketing, exchanges, refunds, and reissues.
• Experience supporting customers via chat, email, and phone channels.

Responsabilités

• Provide professional and responsive travel assistance via chat, phone, and email.
• Book, modify, and service air, hotel, car, and rail reservations.
• Handle ticketing, exchanges, refunds, cancellations, reissues, and schedule changes accurately.
• Ensure compliance with company policies, client travel programs, and global travel regulations.
• Meet or exceed SLA response time and resolution targets.
• Manage travel disruptions and proactively communicate itinerary updates to travelers.
• Prioritize multiple concurrent requests based on urgency and traveler needs.
• Document all transactions and customer interactions accurately in booking systems.
• Identify, document, and escalation operational or service issues as needed.
• Maintain performance metrics, attendance standards, and required training completion.
• Stay updated on travel industry tools, NDC content, and best practices.

Connaissances

Communication skills

English proficiency

Multitasking

Outils

Travelport+ (Galileo)

Sabre

Farelogix

SPRK

Description du poste

HGS is seeking a Corporate Travel Support Agent in the Philippines to provide end-to-end travel assistance via chat, phone, and email, handling bookings, changes, and disruptions while ensuring policy compliance.

You will work with Travelport+ (Galileo) and Sabre across NDC tools, manage high-volume inquiries, maintain accurate records, and meet SLA targets.

On-site requirement may apply; evenings, weekends, and holidays could be needed, with strong English communication and multitasking.