Vietnamese Supplier Success Pro — Morning Onsite

Cloudstaff; Pampanga; In loco; PHP 240.000 - 360.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

8 weeks training

Company PC/Laptop provided

Office perks and events

Descrizione del lavoro

Cloudstaff is seeking a Supplier Success Professional (Vietnamese) to join our Philippines office. You will be the first point of contact for customers, providing professional support via phone, email, and chat, and helping build a world-class prequalification system for contractors and vendors.

The role requires strong communication, rapid problem solving, and fluency in English and Vietnamese. Expect 8 weeks of training, a robust benefits package, weekly perks, and opportunities for career

Competenze

• Experience as a Customer Support Specialist or similar CS role.
• Excellent written and spoken English and Vietnamese.
• Able to listen actively and think ahead.
• Comfort with IT tools and basic software systems.

Mansioni

• Provide professional support to all customers.
• Interact with customers via phone, email and chat.
• Record interactions in Service Cloud (SFDC).
• Resolve issues and offer solutions for the desired outcome.
• Educate customers about new features and functionalities.
• Escalate complaints and coordinate with internal teams.

Conoscenze

Customer support

Communication

Active listening

Interpersonal skills

Problem solving

Attention to detail

Learning agility

Teamwork

Strumenti

Service Cloud (SFDC)

Descrizione del lavoro

Cloudstaff is seeking a Supplier Success Professional (Vietnamese) to join our Philippines office. You will be the first point of contact for customers, providing professional support via phone, email, and chat, and helping build a world-class prequalification system for contractors and vendors.

The role requires strong communication, rapid problem solving, and fluency in English and Vietnamese. Expect 8 weeks of training, a robust benefits package, weekly perks, and opportunities for career