Vietnamese-Speaking CSR - Outbound Retention (Healthcare)

HCM Nexus; Mandaluyong; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Nexus Recruitment Group in the Philippines is seeking a fluent Vietnamese-speaking Customer Service Representative for an outbound retention campaign in healthcare. You will contact policyholders to encourage renewals and address inquiries.

The role requires excellent Vietnamese and English communication, a customer-focused mindset, and experience in outbound calls within BPO or healthcare settings; willingness to work with shifting schedules and international time zones.

Qualifications

• Fluent in Vietnamese (verbal and written) and proficient in English.
• Bachelor's degree preferred; healthcare or insurance background is a plus.
• At least 1 year of outbound CS, sales, or retention experience in a BPO or healthcare setting.

Responsabilités

• Make outbound calls to Vietnamese-speaking clients for policy renewal and retention.
• Explain the benefits of continued coverage and handle objections empathetically.
• Identify client needs and offer suitable plans or promotions.
• Document call details and follow-ups in CRM.
• Aim to meet retention targets and uphold service standards.
• Coordinate with team leads, trainers, QA for improvements.
• Stay updated on healthcare plans, updates, and regulations.

Connaissances

Vietnamese language

English communication

Outbound calling

Customer service

Formation

Bachelor's degree preferred

Outils

CRM tools

Call center systems

Description du poste

Vietnamese-Speaking CSR - Outbound Retention (Healthcare)

Job Openings Vietnamese-Speaking CSR - Outbound Retention (Healthcare)

About the job Vietnamese-Speaking CSR - Outbound Retention (Healthcare)

Job Summary:

We are looking for a fluent Vietnamese-speaking Customer Service Representative to join an outbound campaign focused on retaining healthcare insurance members. The role involves contacting policyholders to encourage renewals, address inquiries or concerns, and provide value-added solutions to support continued engagement with the healthcare plan.

The ideal candidate is fluent in both Vietnamese and English, customer-focused, and experienced in outbound calling or retention programsespecially in the healthcare or insurance space.

Key Responsibilities:

• Make outbound calls to Vietnamese-speaking clients for policy renewal and retention efforts.
• Communicate the benefits of continued coverage and handle objections with empathy and professionalism.
• Identify client needs and offer appropriate plans, promotions, or solutions to prevent cancellations.
• Document all call details, outcomes, and follow-ups accurately in internal systems or CRM platforms.
• Achieve retention targets and maintain quality service standards as set by the campaign.
• Coordinate with team leads, trainers, or QA staff for continuous improvement.
• Stay informed on healthcare insurance plans, updates, and regulatory requirements.

Qualifications:

• Fluent in Vietnamese (verbal and written) and proficient in English communication.
• Bachelors degree preferred; relevant training or background in healthcare or insurance is an advantage.
• At least 1 year of experience in outbound customer service, sales, or retention roles in a BPO or healthcare setting.
• Strong customer handling and persuasion skills.
• Familiar with CRM tools and call center systems.
• Amenable to shifting schedules and supporting international time zones if required.