Vice President - Global Cash / Payment Operations

Hammerjack Pty Ltd; Taguig; On-site; PHP 2,000,000 - 4,000,000; Full time

Job summary

BNP Paribas Solutions Philippines Branch in Manila seeks an experienced Operations Leader to manage Remittances, Domestic transfers, and Deposits across the APAC region, coordinating India and Philippines COE.

You will drive process improvements, risk controls, and stakeholder management, leading multisite teams and delivering timely reporting to senior management.

A 15+ year track record in cash management and payments, plus strong governance and AI initiative exposure, is required.

Qualifications

• 15+ years of experience in leading Cash Management and Payments Operations.
• Experience managing multi-cultural teams.
• Bachelor's degree or above.

Responsibilities

• Manage daily operations for Remittances, Domestic, Deposits & Investigations for APAC region.
• Functionally responsible for all Cross Border Remittances teams for APAC region (India and Philippines COE).
• Ensure Accuracy, SLA compliance & service delivery standards.
• Own outstanding & unreconciled entries; implement/monitor control plans; contribute to Operations Permanent Control framework.

Skills

Cash operations

Stakeholder management

Data analysis

Swift messaging knowledge

Education

Bachelor's degree or above

Tools

Swift messaging tools

Job description

About BNP Paribas Group

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

About BNP Paribas Solutions Philippines Branch

Established in 2024, BNP Paribas Solutions Philippines Branch is a branch of BNP Paribas Group, a leading bank in Europe with an international reach. We provide support services, back-office operations services related to or which further the accomplishment of the corporation's investment services, banking transaction processing, and equity investment.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function

Within CIB (Corporate and Institutional Banking), the Business line Global Banking is recognized universally for its expertise and its know-how.

GPCO (Global Payment and Cash Operations) is catering to different Asian, Middle East & Europe Regions to process Remittance Transactions/Domestic Processing/ Investigations & Alert management/Cheque Clearing /Deposits and Cheque Collections for various clients.

Position Purpose

Lead endtoend processing, monitoring and control of Cash products (Remittances, Domestic transfers, Investigations Alerts & Deposits) across APAC, ensuring seamless operations that meet BNPParibas servicelevel and regulatory objectives for all sites supported by the India and Philippines Centers of Excellence.

Responsibilities

Operations Management:

• Manage daily operations for Remittances, Domestic, Deposits & Investigations for APAC region.
• Functionally responsible for all Cross Border Remittances teams for APAC region (India and Philippines COE) ,
• Ensure Accuracy, SLA compliance & servicedelivery standards.

Risk & Controls

• Own outstanding & unreconciled entries.
• Implement/monitor control plans; contribute to the Operations Permanent Control framework.
• Adhere to defined KPI, KRI and on top of submission for RCSA, ICC committee.
• Representing in various Incidents discussion with complete details for
• management awareness

Compliance

• Enforce internal, legal & regulatory requirements (AML/KYC, banking law).

People Leadership

• Manage multisite teams (India & Philippines). Set performance targets, conduct reviews, deliver training & succession planning.
• Ensure a strong collaboration between 2 COEs with good People management skills.

Client & Service Management

• Track turnaround times, operational efficiency
• Resolve client complaints; support Middle Offices in meeting client needs.
• Be a SPOC for various stakeholders meetings to represent GPCO.

Information & Reporting

• Oversee MIS & KPI dashboard preparation, distribution & analysis.
• Provide timely insights to senior management.

Continuous Improvement

• Review & update operational procedures & SLAs.
• Lead processimprovement projects, coordinate UATs and manage issue reporting.
• Drive the Artificial Intelligence (AI) initiatives within the team to bring efficiency.

Stakeholder Relations

• Build strong links with internal functions (Risk, IT, Compliance) and external partners.
• Promote a positive image with internal & external stakeholders.

Technical & Behavioral Competencies

• Technical – Cashoperations processes, Backoffice systems, Regulatory Knowledge, Operationalrisk awareness, Dataanalysis & reporting, Strong hold on Swift MT & MX message types.
• Behavioral & Managerial – Excellent written & verbal communication, stakeholdermanagement, resultsdriven, initiativetaking, client focus, decisionmaking, team building, crisis management, delegation & development of others.

Key Skills & Attributes

• Collaboration & Teamwork – Works effectively across cultures & time zones.
• Analytical Thinking – Interprets data, identifies trends, drives evidencebased improvements.
• Client Focus – Anticipates needs and delivers highquality service.
• Project Management – Coordinates crossfunctional projects, ensures UAT completion and timely issue resolution.
• Adaptability – Embraces change, leads continuos improvement initiatives.
• Innovative – Exposure to AI tools, Efficiency driven mindset.

Experience And Specific Qualifications (if Required)

• Experience: Candidate should hold minimum 15+ years of experience in leading Cash Management and Payments Operations, Handling of muti-cultural teams and Knowledge of AI tools will be an additional advantage.
• Team Management : Experience in managing larger teams
• Education: Bachelor's degree and above.