Payments and Cash Operations (APAC) – Analyst

Sage Metrics Services; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A financial services company in Taguig is seeking a Payments and Cash Operations Analyst. The candidate will manage cash operations, support payment investigations, and enhance client experience through collaboration with various teams. A Bachelor's degree and experience in financial operations are required. This is a full-time position on-site.

Qualifications

• Experience in Financial Services or Investment Banking operations.
• Strong ability to influence colleagues and stakeholders.
• Highly motivated with problem-solving skills.

Responsibilities

• Manage cash movements and exceptions.
• Support investigations into payment issues.
• Collaborate with various operational teams.

Skills

Financial Services Experience

Relationship Building

Problem-Solving

Analytical Skills

Consultative Approach

Education

Bachelor's Degree

Graduate Degree; MBA Preferred

Tools

Automation Tools Knowledge

Job description

Overview

Payments and Cash Operations (APAC) – Analyst

Sage Metrics Services • On-site - Taguig • 3-5 Yrs Exp • Bachelor • Full-time

Job Description

Payments and Cash Operations (APAC) – Analyst

Responsibilities

• Manage day-to-day operations, including monitoring and processing cash movements, managing exceptions, and enriching client money transfers.
• Support investigations into payment issues, handle fund returns and amendments, and ensure compliance with regulatory reporting requirements for EU and Asia.
• Contribute to process optimization by supporting operational model changes, managing error reports, and leveraging AI/ML and other advanced technologies.
• Assist in meeting market/currency deadlines, handling exceptions and escalations, training, operational controls, and policy adherence.
• Collaborate with Client Services, Bankers, Treasury Services, and other Operations organizations to enhance client experience.
• Support the transformation agenda and work with global teams to drive innovation.
• Assist in effective communication and influence within the team and with stakeholders.
• Operate effectively in a high-volume, rapid-paced, deadline-oriented environment.
• Proactively manage escalations, promote process improvement ideas, share best practices, manage risk, identify issues, and escalate as necessary.
• Support the creation of an effective control environment, assist in developing, implementing, and periodically performing key controls.

Required qualifications, capabilities, and skills

• Experience in Financial Services, Operations, or management in Investment Banking or Wealth Management operations.
• Strong ability to build relationships and influence colleagues, business leaders, and functional partners.
• Strong industry experience with an understanding of standards.
• Consultative approach, understanding and anticipating business partner needs.
• Collaborate effectively with Operations Leaders and key partners.
• Drive critical thinking, proactively seek out best practices.
• Highly motivated individual with problem-solving abilities and transformation expertise.

Preferred qualifications, capabilities, and skills

• Graduate Degree; MBA or other postgraduate degree is preferred.
• Knowledge of various automation tools and AI/ML understanding.
• Willingness to work in US, ASIA & EMEA shifts.
• Excellent written and verbal communication skills.
• Good analytical skills with attention to detail, quick grasping, and retention.
• Coordination and teamwork; Exception handling and subject matter expertise.
• Time management, flexibility, and adaptability to changes.

Working Location

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