Analyst, Specialist, Operations, Trns Svcs-Trade Operations, Corporate Banking, Technology & Operations

DBS Bank Ltd; Hinoba-an; On-site; PHP 597,000 - 862,000; Full time

Job summary

DBS Bank Ltd. Mumbai seeks an experienced Operations professional to manage the Foreign Cash Ops unit, ensuring timely processing of outward remittances and adherence to internal and regulatory guidelines. You will lead a team, engage stakeholders, and drive improvements in service quality.

The role requires strong interpersonal, analytical, and presentation skills, with a focus on customer service and cross-functional coordination in a high-pressure environment.

Qualifications

• Graduate / Post Graduate required with strong problem-solving abilities.
• Minimum 10–12 years of experience in core FCY Trade and Cash fields.
• Knowledge of FEMA guidelines and regulatory compliance preferably.
• Ability to lead teams and manage multiple stakeholders.

Responsibilities

• Monitor and process outward remittances A2 payments and LRS cases.
• Guide the team on staff functions, operations, and policy adherence.
• Coordinate with relationship managers, products, and internal teams to resolve payment queries.
• Conduct internal/external meetings and present to stakeholders.
• Identify risks and implement process improvements within Cash operations.

Skills

Interpersonal skills

Analytical skills

Presentation skills

Customer service

Stakeholder management

Education

Graduate / Post Graduate

Tools

Microsoft Office

SWIFT

Cash operations systems

Job description

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

Managing the Operations of Foreign Cash Ops unit for the bank

Key Accountabilities

Monitoring and Processing of Outward A2 transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines. Maintaining the Client services as per expectations at the desired levels and manage all the stake holders.

Job Duties & responsibilities

Monitoring and Processing of Outward Remittances A2 payments including LRS cases and manage BAU as per internal and regulatory guidelines. Knowledge on Nostro Reconciliation and rules pertaining to such Recon. Learn and Guide the team on various staff functions, including operations, management viewpoints and organisation's policies and practices affecting each phase of business. Provide support as needed in the various departments, including reporting, making/checking of transactions, creation of PPTs, customer service as needed. Strengthen relations with the various stake holders and the client facing branches Interacting with the relationship managers and products and internal teams to resolve all payment queries and issues promptly. The Job will also include internal and external customer meetings, hence should possess strong inter personal, analytical and presentation skills Open to work and perform in dynamic environment and under pressure situations, wherein individual skills combine with team's performance to determine the success of the unit. Understanding & highlighting the risks in the process, and work on process improvements Ensure that the KPI's and KRI's are managed and maintained as per the group's expected standards. Capable of managing project level deliverables and targets Constantly monitor the productivity of the team, create effective back up & ensure transparent conduct of the employee assessment process. Ensure Group alignment for Cash operation vertical.

Requirements

Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries. Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect to Cash transactions. Excellent Client / Customer management skills, business orientation. Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis, A positive and attitude to work in a team and provide proper assistance and support to the team as required, Capability to identify areas of risk and suggestions to mitigate

Education / Preferred Qualifications

Graduate / Post Graduate Core Competencies Strategizing and Problem-solving skills Thorough Knowledge on FEMA, with minimum experience of 10-12 years in core FCY Trade and Cash fields. Should have managed large volumes and teams Preferred having Knowledge of Trade/and A2 payments. Awareness on Capital Accounts transaction monitoring, controls and follow ups.

Technical Competencies

Good knowledge on Microsoft applications Overview of systems used in Cash Operations Functional Knowledge in handling SWIFTs

Work Relationship

Excellent communication skills Presentation skills

Location: Mumbai Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank - we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named "World's Best Bank" by Global Finance, "World's Best Bank" by Euromoney and "Global Bank of the Year" by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named "World's Best Digital Bank" by Euromoney and the world's "Most Innovative in Digital Banking" by The Banker. In addition, DBS has been accorded the "Safest Bank in Asia" award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region's most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.