Vessel Operations Manager

blaseek; Manila; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

blaseek is seeking a Vessel Operations Manager to lead maritime service delivery for global vessel fleets in a fast-paced, 24/7 environment. You will oversee operational performance, customer service delivery, profitability, and team leadership across vessel provisioning and support activities.

The role requires strong maritime operations experience, customer-facing leadership, and the ability to drive continuous improvement, KPI performance, and budget adherence while coordinating with

Qualifications

• Extensive experience in maritime operations or vessel provisioning.
• Proven leadership of operational teams in a fast-paced setting.
• Strong commercial acumen with P&L accountability.

Responsibilities

• Lead and manage global vessel operations and maritime service delivery.
• Ensure high customer satisfaction while maintaining profitability and budget adherence.
• Handle operational escalations, urgent vessel requirements, and changing priorities.
• Drive KPI performance across service delivery, efficiency, and customer retention.
• Coach and develop operations teams and coordinate with suppliers and stakeholders.

Skills

Maritime operations

Leadership

P&L management

Job description

Overview

We are looking for a Vessel Operations Manager to lead maritime service delivery operations supporting global vessel fleets in a fast-paced, 24/7 operational environment.

Overview

We are looking for a Vessel Operations Manager to lead maritime service delivery operations supporting global vessel fleets in a fast-paced, 24/7 operational environment.

This role is responsible for overseeing operational performance, customer service delivery, profitability, and team leadership across vessel provisioning and operational support activities. The successful candidate will manage teams handling vessel orders, supplier coordination, operational escalations, and customer requirements while ensuring strong commercial and operational performance.

The ideal candidate should have strong maritime operational exposure combined with customer-facing leadership, operational decision-making, and P&L management experience.

Candidates from ship chandling, marine catering, vessel provisioning, offshore catering, fleet support, or maritime operations environments are highly preferred.

Key Responsibilities

Lead and manage teams supporting global vessel operations and maritime service delivery

Ensure high customer satisfaction while maintaining operational profitability and budget adherence

Manage operational escalations, urgent vessel requirements, and changing operational priorities

Drive KPI performance across service delivery, operational efficiency, and customer retention

Monitor and improve operational processes, workflows, and team performance

Coordinate closely with customers, vessel stakeholders, suppliers, and internal operational teams

Support operational restructuring, process optimization, and continuous improvement initiatives

Analyze operational and financial performance to identify improvement opportunities

Ensure smooth coordination of vessel schedules, supplier activities, and delivery timelines

Lead coaching, performance management, and development of operations teams

Maintain a strong culture of accountability, responsiveness, and operational excellence

Requirements

Strong experience within maritime operations, vessel provisioning, ship chandling, marine catering, or related maritime service environments

Proven leadership experience managing operational teams in a fast-paced environment

Strong P&L management, budget control, and operational profitability experience

Experience handling customer-facing operations and operational escalations

Ability to manage multiple priorities within a dynamic 24/7 operational environment

Strong stakeholder management and communication skills

Experience driving operational improvements and leading change initiatives

Comfortable working with senior leadership and cross-functional teams

Strong analytical, operational, and commercial decision-making skills

Preferred Backgrounds

We are particularly interested in candidates with experience from:

Ship Chandling Companies

Marine Catering & Provisioning Companies

Maritime Service Providers

Fleet Operations & Vessel Support Organizations

Offshore Catering Operations

Global Maritime Supply & Service Companies