Vendor & Customer Support Specialist (Hybrid)

Workforce Solutions Manpower Services Inc.; Taguig; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Government Mandated Benefits

Free Meals

Job summary

A staffing solutions company located in Taguig is seeking a customer service representative to manage vendor communication and support client inquiries. The role involves quoting, issue resolution, and refund processing, requiring strong interpersonal and problem-solving skills. Candidates must have a bachelor's degree and a desire to work in a fast-paced environment. This position offers a hybrid work arrangement.

Responsibilities

• Actively communicate with platform vendors to gather quotations.
• Serve as the first point of contact for vendor-related issues.
• Address vendor payment concerns and escalate unresolved cases.
• Prepare and assign Smart Canteen lineups weekly for clients.
• Process client refunds with strict verification.
• Coordinate with stakeholders to resolve after-delivery issues.
• Manage Gleap Livechat to respond to inquiries promptly.
• Handle WhatsApp group chats for customer inquiries.
• Prepare and send quotations keeping CKAM in the loop.
• Assist in resolving invoice discrepancies and order amendments.
• Handle offline orders as needed.

Skills

Customer Service

Interpersonal Skills

Strong Communication

Problem Solving

Education

Bachelor's Degree

Job description

A staffing solutions company located in Taguig is seeking a customer service representative to manage vendor communication and support client inquiries. The role involves quoting, issue resolution, and refund processing, requiring strong interpersonal and problem-solving skills. Candidates must have a bachelor's degree and a desire to work in a fast-paced environment. This position offers a hybrid work arrangement.