Customer Experience Specialist (Hybrid/Remote)

Eastern Communications; Makati; Hybrid; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Performance Bonus

Employee Recognition Program

Job Training

Work from Home

Job summary

A telecommunications company in Makati seeks fresh graduates for a customer service role. Responsibilities include troubleshooting customer issues and coordinating with teams to ensure timely resolutions. Ideal candidates should hold a bachelor's degree, be willing to work onsite, and possess strong communication skills. The position offers a hybrid work model, competitive benefits, and opportunities for professional development.

Qualifications

• Must be a bachelor's degree graduate.
• Preferably fresh graduate or with at least 6 months to 1-year work experience in BPO/Telco Contact Centers.
• Willing to work in shifting schedules and onsite.

Responsibilities

• Reach fast resolution rate by coordinating with teams.
• Troubleshoot and resolve customer issues via email or call.
• Release network fault advisories to affected customers.

Skills

Customer service

Troubleshooting

Communication

Process improvement

Education

Bachelor's degree

Job description

A telecommunications company in Makati seeks fresh graduates for a customer service role. Responsibilities include troubleshooting customer issues and coordinating with teams to ensure timely resolutions. Ideal candidates should hold a bachelor's degree, be willing to work onsite, and possess strong communication skills. The position offers a hybrid work model, competitive benefits, and opportunities for professional development.