UW Service Specialist -Mid

Arch Insurance Group Inc.; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Arch Insurance Group Inc. in Cebu City, Philippines, seeks an Operations Associate to interpret, analyze, and process activities in support of property and casualty insurance operations.

You will perform tasks with accuracy, meet service levels, and collaborate with the FINPRO team to issue policies, endorsements, and handle invoicing and file documentation; strong Excel skills are essential. Bachelor’s degree is required; English communication, team-oriented mindset, and willingness to learn

Qualifications

• Bachelor’s degree is required.
• Strong math and analytical skills are essential.
• Excellent problem-solving ability is expected.
• Proficiency with MS Excel and ability to apply it to tasks.
• Organized and methodical approach with attention to detail.
• Willingness to learn and collaborate in a global team.

Responsibilities

• Policy Issuance and Endorsement Issuance processing.
• Vendor invoicing and policy file documentation.
• Quality Assurance and File Audits support.
• Rating/Quoting support and related tasks.
• Interact with team and customers to complete deliverables.
• Communicate issues or queries promptly for quick resolutions.
• Assist with troubleshooting and process improvements as needed.

Skills

Math & analytics

Excel proficiency

Organized & methodical

Willingness to learn

Team collaboration

Education

Bachelor's Degree

Tools

MS Excel

MS Word

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Job Description

The operations associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements. This position will be part of the

FINPRO team Tasks/Responsibilities

• Policy Issuance
• Endorsement Issuance
• Vendor invoicing
• Quality Assurance
• Rating/Quoting support
• Policy file documentation
• File Set Ups
• User Acceptance Testing
• File Audits
• Interact with team and customers to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolutions
• Assist with troubleshooting and improving processes, as needed Required

Skills/Experience

• Strong math and analytical skills
• Excellent problem-solving ability
• Excellent proficiency with MS Excel & ability to apply it
• Organized & methodical approach to tasks
• Ability and willingness to learn
• Collaborative teammate with positive attitude

Technical Skills

Proficiency in Microsoft Excel and Microsoft Word

Optional Requirements

• Strong verbal/written communication with fluency in the English language
• Analytical and problem solving ability
• Detail and quality minded
• Collaborative and team-oriented with ability to execute within an international team
• Excellent communication and interpersonal skills
• Flexible with changing requirements and ability to learn new processes quickly

Education

Bachelor’s Degree

14400 Arch Insurance Group Inc.